Job Title: Amazon Connect Developer / Designer
Location : Toronto, ON(Hybrid - 4 days Onsite in a Week)
Duration: 6+ months
Contract
Role Summary:
We are looking for an experienced, hands-on Amazon Connect Developer to join the Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.
Key Responsibilities:
- Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.
- Build and configure Amazon Connect Contact Flows and IVR journeys.
- Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.
- Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.
- Participate in end-to-end Amazon Connect implementations and migration activities.
- Troubleshoot technical issues and take end-to-end ownership of problems through resolution.
- Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.
Required Skills:
- Strong hands-on Amazon Connect implementation experience.
- Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.
- Experience integrating Amazon Connect with other AWS services and enterprise applications.
- Experience with Amazon Connect migration and production implementations.
- Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.
- AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.
