- Position Title: Operations Analyst III – Client Due Diligence
- Contract Duration: Approximately 10 months
- Extension: Possible, to be confirmed
- Conversion: Possible, to be confirmed
- Work Location: Toronto, ON
- Work Arrangement: Hybrid – 3 days onsite per week currently, potentially increasing to 4 days in 2027
- Schedule: Monday to Friday, 8:30 AM – 5:00 PM
Position Overview
The Client Due Diligence (CDD) team is responsible for conducting due diligence on clients during onboarding, periodic reviews, and ongoing monitoring of client relationships. The team ensures compliance with global Anti-Money Laundering (AML) requirements and applicable Canadian and U.S. regulatory standards while mitigating operational, regulatory, and reputational risks.
The successful candidate will support day-to-day CDD operations while taking ownership of complex cases, leading process improvement initiatives, managing escalations, and providing guidance to junior team members. This is a back-office role with a strong focus on AML/KYC, client onboarding, regulatory compliance, and capital markets.
Key Responsibilities
- Lead departmental projects focused on process improvement, system enhancements, operational efficiency, and risk mitigation.
- Oversee team workloads and manage onboarding work queues to ensure requests are completed within established Service Level Agreements (SLAs).
- Perform client onboarding, periodic reviews, and ad hoc due diligence requests in accordance with AML, KYC, FATCA, CIRO, and CRS requirements.
- Conduct secondary reviews of AML analysis and complex client due diligence cases, ensuring accuracy, completeness, and appropriate risk assessments.
- Manage escalations and work closely with business partners to resolve complex or high-priority cases.
- Mentor and train junior team members on AML/KYC requirements, regulatory standards, and operational procedures.
- Support audit and regulatory examination preparation by coordinating, collecting, analyzing, and presenting required documentation and data.
- Identify operational gaps, compliance concerns, and opportunities to improve existing processes.
- Support the implementation and adoption of new regulatory requirements, systems, and operational initiatives.
- Ensure consistent adherence to applicable AML policies, regulatory requirements, and internal quality standards.
- Manage competing priorities and deadlines while maintaining accuracy, efficiency, and service quality.
- Collaborate with management and stakeholders to address emerging risks and support departmental objectives.
Mandatory Requirements
- Bachelor's degree or equivalent relevant education.
- Minimum 5 years of AML/KYC experience, specifically in client due diligence and client onboarding.
- Strong experience with client onboarding and periodic reviews within financial services.
- Advanced knowledge of AML regulations and compliance requirements, including:
- PCMLTFA (Proceeds of Crime (Money Laundering) and Terrorist Financing Act)
- FATCA (Foreign Account Tax Compliance Act)
- CIRO (Canadian Investment Regulatory Organization)
- CRS (Common Reporting Standard)
- Experience handling complex cases, conducting secondary reviews, and managing escalations.
- Demonstrated leadership skills, including mentoring junior team members and coordinating workloads.
- Project management experience involving process improvements, system enhancements, or regulatory compliance initiatives.
- Strong analytical, problem-solving, and strategic thinking skills.
- Excellent written and verbal communication skills, with the ability to influence stakeholders and business partners.
- Ability to manage multiple priorities and deliver high-quality work within strict deadlines.
Preferred Qualifications
- Previous experience in capital markets, particularly AML/KYC client onboarding within a securities or investment banking environment.
- CAMS (Certified Anti-Money Laundering Specialist) designation.
- Intermediate to advanced MS Excel skills.
- Experience with Bloomberg, Impact, UiPath, Alteryx, or VBA.
- Experience supporting audits, regulatory examinations, and compliance-related projects
About Dexian: Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
