Full-time jobs in Vaughan, Ontario

Find full-time jobs in Vaughan, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Vaughan

Added 3 hours ago
Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
Added 3 hours ago
Director - Finance, Data & Analytics
St. Joseph's Health Centre, Toronto
Toronto, ON
Added 3 hours ago
TC
AWS Support Engineer with Payment Domain
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
Added 3 hours ago
Manager, Quantitative Strategies & Analytics
Scotiabank
Toronto, ON
Added 3 hours ago
Manager, Product Owner
Scotiabank
Toronto, ON
Added 3 hours ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
Added 3 hours ago
Credit Coordinator (6-12 months contract)
Roofmart
Brampton, ON
Added 3 hours ago
Administrative Assistant, Liens - DPM
Tridel Group of Companies
Toronto, ON
Added 3 hours ago
Project Controls Manager
Infrastructure Ontario
Toronto, ON
Added 3 hours ago
Quality Assurance - Quality Compliance Coordinator
Westerkirk
Toronto, ON
Added 3 hours ago
Sales Associate
Andrew Peller Limited
Toronto, ON
Added 3 hours ago
L
Security Projects and Operations Engineer (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
Added 3 hours ago
L
Senior Security Operations Centre Analyst (Toronto, ON – Hybrid)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
Added 3 hours ago
Simon & Schuster Canada Internships (4)
Simon & Schuster
Toronto, ON
Added 3 hours ago
Security Guard - Construction Site
Securitas Canada
Toronto, ON
Added 3 hours ago
Software Engineer, AI & Engineering Productivity Tools
Advanced Micro Devices, Inc
Markham, ON
Added 3 hours ago
A
Network Administrator
Akkodis
Toronto, ON
- $110,000 to $114,000 CAD / year
Added 3 hours ago
Manager, Stewardship
Loblaw Companies Limited
Brampton, ON
Added 3 hours ago
Java SQL Developer
Iris Software Inc.
Toronto, ON
Added 3 hours ago
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc.
Brampton, ON
Added 3 hours ago
NP
Quality Engineer
NWI Precision
Toronto, ON
- $70,000 to $100,000 CAD / year
Added 3 hours ago
BS
Production Scheduler/Coordinator
BVGlazing Systems
Concord, ON
- $55,000 to $65,000 CAD / year
Added 3 hours ago
SS
Accountant
Sienna Senior Living
Markham, ON
- $55,451 to $59,314 CAD / year
Added 3 hours ago
VB
Financial Analyst
Vaco by Highspring
Vaughan, ON
- $80,000 to $95,000 CAD / year
Added 3 hours ago
Bilingual IVR Automation Tester
HRConnects
Toronto, ON

HRConnects

Bilingual IVR Automation Tester

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posted: Nov 3, 2026

Original job description

Bilingual IVR Automation Tester

Help build reliable, seamless customer journeys across contact centre programs. As a Bilingual IVR Automation Tester, you’ll use automation expertise to validate the call flows customers depend on - from voice menus and prompts to routing, transfers, queues, and fallback scenarios.

Overview

We’re seeking a hands-on QA automation specialist with 4+ years of experience in IVR and contact centre testing. You’ll work with Cyara Velocity as the primary automation tool, supporting functional, integration, regression, and end-to-end testing. This opportunity requires fluency in French and English.

Key Responsibilities

Design, execute, and maintain automated IVR test cases in Cyara Velocity.
Build reusable and parameterized automation scripts and robust regression suites.
Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.
Plan testing, prepare test data, coordinate environments, and support production validation.
Analyze test execution results and troubleshoot failed automation runs.
Distinguish product defects from environment issues and support defect triage.
Validate customer journeys and call flows across contact centre and CCaaS programs.
Produce detailed test results and defect reports.

Qualifications

4+ years of relevant experience in QA automation and IVR/contact centre testing.
Strong expertise with Cyara Velocity.
Experience with IVR functional, integration, regression, and end-to-end testing.
Knowledge of telephony concepts, including SIP, routing, and call transfers.
Familiarity with QA methodologies and defect management tools.
Fluency in French and English.
Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
Genesys Architect and ACD skills-based routing experience.
API testing experience.
Exposure to CI/CD tools, Cyara Cruncher Pulse, or ASRTTS.
Experience testing multilingual IVR solutions.
Agile Scrum experience.

Bring your IVR automation expertise to a role where thorough testing strengthens every customer interaction - apply today.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR tests and reusable regression suites using Cyara Velocity. Validate customer call flows and contact centre functionality, troubleshoot test failures, support defect triage and production validation, and report results.

Requirements

Requires at least four years of QA automation and IVR or contact centre testing experience, strong Cyara Velocity expertise, and fluency in French and English. Knowledge of telephony and SIP, Genesys Cloud CX and Architect, skills-based routing, and API testing is relevant; CI/CD, Agile Scrum, and multilingual IVR experience are additional assets.

Skills

IVR Automation Testing
Cyara Velocity
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Test Case Design
Test Automation Scripting
Telephony
SIP
Call Routing
Genesys Cloud CX
Genesys Architect
API Testing
Defect Triage
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

IVR
Cyara Velocity
Contact Centre Testing
QA Automation
Automated Test Cases
Regression Suites
Functional Testing
Integration Testing
End-to-End Testing
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
Fallback Scenarios
Telephony
SIP
Genesys Cloud CX
Genesys Architect
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASRTTS
Multilingual IVR
Agile Scrum
Defect Management
Production Validation

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