Job Title: Business Systems Analyst (BSA) - Payments
Mandatory Keywords: Visa Debit, MasterCard Debit, FX Wire, MuleSoft API, Temenos
Your Role in Supporting Our Members
- Act as a key liaison between business stakeholders and technology teams
- Translate business needs into clear, actionable system and functional requirements
- Analyze business processes and evaluate system capabilities
- Support the design, delivery, and continuous improvement of technology solutions
- Ensure solutions enable operational efficiency, regulatory compliance, and business outcomes
- Work collaboratively across business, product, and IT teams to ensure alignment with organizational priorities
- Ensure solutions are scalable and fit for purpose
This role reports directly to the Manager, Application Technology
How You'll Make an Impact
- Translating complex business requirements into well-defined technical and functional specifications for development and delivery teams
- Improving operational efficiency through analysis and optimization of business processes, reducing manual effort, rework, and system friction
- Reducing delivery and execution risk by ensuring requirements are complete, traceable, and aligned with business, technology, and compliance expectations
- Accelerating value realization by supporting timely delivery of technology solutions that meet business needs and improve user experience
- Strengthening cross-functional collaboration by acting as a trusted partner between business stakeholders, product teams, and technology delivery teams
- Supporting sustainable change through documentation, testing support, and knowledge transfer to enable smooth adoption of new or enhanced systems
What You’ll Bring to the Team
- Bachelor’s degree in Business, Technology, or related field
- Minimum 3 years of experience in business systems analysis or a related role
Extra Skills That Set You Apart
- Experience in Financial Services or Financial Technologies industries, with focus on Payments and Compliance Technology
- Data-driven mindset with ability to analyze transaction data and resolve discrepancies
- End-to-end systems thinking with understanding of upstream and downstream impacts
- PMI-PBA (Professional in Business Analysis) designation or similar is an asset
You’ll Thrive Here If You Are
- FX Project BSA: Experience with field mapping for MuleSoft APIs, multi-system integrations, and translating complex integration requirements for development teams
- Visa Debit BSA: Experience implementing Visa Debit (or comparable debit card) products in a financial institution, including end-to-end delivery involvement
- Customer-centric with focus on internal customer needs and outcomes
- Results-oriented with ability to engage stakeholders, analyze findings, and deliver solutions while securing commitment
- Technology savvy with experience supporting technology development and implementation efforts
- Analytical with ability to support data-driven decision making, including data collection, research, and modeling
- Able to shift between big-picture and detail-level thinking with strong planning and organizational skills
