Jobs in Vaughan

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Within 25 km of Vaughan

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Bevertec

CCaaS Specialist

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posted: Nov 4, 2026

Original job description

5+ years of experience working with enterprise Contact Centre / CCaaS technologies.

Strong understanding of CCaaS architecture, telephony, customer journeys, routing, and contact centre operations.

Experience integrating Amazon Connect with AWS Lambda and REST APIs.

3+ years of hands-on Amazon Connect experience in implementation, configuration, engineering, or production support.

Strong understanding of: Amazon Connect Contact Flows; Queues and Routing Profiles; Skills-based / intelligent routing; IVR and voice workflows; Agent Workspace; Omnichannel contact centre environments

Working knowledge of AWS services :

Lambda; API Gateway; DynamoDB;S3; CloudWatch; IAM; EventBridge; SNS/SQS

Preferred Experience

Amazon Lex and conversational AI.
Amazon Bedrock, Generative AI, or Agentic AI.
Amazon Q in Connect.
Contact Lens and Customer Profiles.
Experience migrating from Genesys, Cisco, Avaya, NICE, or Five9.
CRM integrations such as Salesforce or ServiceNow.
Experience within banking or financial services sector.
AWS certifications, particularly Amazon Connect or AWS Solutions Architecture.
Experience working on large enterprise Contact Centre modernization/transformation programs.

Note: AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

Thank you for your interest in your next great opportunity with Bevertec

Only those selected for an interview will be contacted, Bevertec is committed to Employment Equity and encourages applications from all qualified candidates. In accordance with the Accessibility for Ontarians

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More about this job

Responsibilities

Implement, configure, engineer, and support Amazon Connect solutions for enterprise contact centres. Integrate Amazon Connect with AWS services and APIs, and contribute to contact centre modernization and transformation programs.

Requirements

Requires 5+ years of enterprise contact centre or CCaaS experience, including 3+ years of hands-on Amazon Connect experience. Candidates should understand contact flows, routing, IVR, omnichannel operations, and AWS integrations; experience with conversational AI, migrations, CRM integrations, financial services, or AWS certifications is preferred.

Skills

Amazon Connect
CCaaS Architecture
Contact Centre Operations
Contact Flows
Queues And Routing Profiles
Skills-Based Routing
IVR And Voice Workflows
Agent Workspace
Omnichannel Contact Centres
AWS Lambda
REST APIs
AWS Services
Telephony
Customer Journeys
Contact Centre Modernization
CRM Integrations

Visa sponsorship

Not detected in the job text

Keywords

CCaaS
Amazon Connect
AWS Lambda
REST APIs
Amazon API Gateway
Amazon DynamoDB
Amazon S3
Amazon CloudWatch
AWS IAM
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon Lex
Conversational AI
Amazon Bedrock
Generative AI
Agentic AI
Amazon Q In Connect
Contact Lens
Customer Profiles
Genesys
Cisco
Avaya
NICE
Five9
Salesforce
ServiceNow
Financial Services
AWS Solutions Architecture
Contact Centre Modernization

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