Company Description Canapy Furniture is a Toronto-based furniture company located in the Yorkville district, specializing in modern, minimalist, contract-grade furniture for commercial spaces such as hotels, restaurants, workplaces, and real estate developments. The company combines European-inspired design with North American durability and service, ensuring pieces that are both visually striking and built for high-traffic use. Through direct manufacturing partnerships, Canapy Furniture offers significant value compared to traditional contract houses while maintaining high quality and aesthetic standards. Partners benefit from premium design consultations, fast delivery timelines, white-glove service, and proven performance across a range of hospitality and commercial environments. Canapy Furniture helps clients create luxury, modern spaces that improve guest experiences and reduce long-term maintenance costs.
Role Description Canapy Furniture is seeking a proactive, personable, and sales-driven Client Relations & Sales Specialist to join our Toronto showr
oom team.This is a full-time, on-site position focused on building lasting relationships with retail clients, interior designers, architects, and industry professionals.
Key responsibilities include:
* Proactively contacting prospective and existing clients through phone calls and emails.
* Following up on quotations, sales inquiries, and potential projects.
* Converting leads into showroom appointments and sales opportunities.
* Building and maintaining relationships with design and trade professionals.
* Re-engaging previous clients and inactive sales opportunities.
* Maintaining accurate client records and sales activities within our CRM system.
* Assisting clients with furniture selections, customization options, and product inquiries.
* Supporting showroom operations, exclusive events, and client engagement initiatives.
* Working closely with the team to achieve monthly sales targets.
Qualifications
* Minimum 2 years of experience in sales, client relations, business development, or premium retail.
* Excellent verbal and written communication skills in English.
* Confidence in proactive client outreach and follow-up calls.
* Strong interpersonal, relationship-building, and negotiation skills.
* Sales-driven mindset with the ability to convert inquiries into opportunities.
* Strong organizational and time management skills.
* Experience with CRM systems and sales tracking tools.
* Professional presentation and attention to detail.
* Ability to work independently, take initiative, and manage multiple client relationships.
* Experience in furniture, interior design, luxury retail, or the architecture and design industry is considered an asset.
