Cloud Operations Engineer – Azure / AKS / Terraform
Location: Toronto, ON (Hybrid – 2–3 days onsite per week)
Employment Type: Permanent, Full-Time
Travel: Not Required
Position Overview
Myticas Consulting is seeking an experienced
Cloud Operations Engineer II for a permanent opportunity with a client in Toronto, Ontario.
Reporting to the Manager, Cloud Operations, the successful candidate will be responsible for deploying, maintaining, supporting, and optimizing a mission-critical SaaS environment hosted on Microsoft Azure.
This role requires strong hands-on expertise in
Azure Kubernetes Service (AKS), Terraform, Azure networking and security, CI/CD automation, and production cloud operations.
You will work alongside a team of cloud engineers responsible for delivering reliable, secure, and scalable SaaS infrastructure and application deployments through automated pipelines.
The ideal candidate brings strong technical troubleshooting capabilities, production incident management experience, and a proactive approach to operational improvements, automation, and service reliability.
Key Responsibilities
Cloud Infrastructure & SaaS Operations
- Build, deploy, maintain, and support SaaS infrastructure and application environments hosted on Microsoft Azure.
- Manage cloud infrastructure, application deployments, and ongoing production environment operations.
- Perform scheduled maintenance, rolling updates, infrastructure and application patching, and AKS upgrades.
- Support business-as-usual (BAU) operations, troubleshooting environmental and application issues to identify and resolve root causes.
- Support disaster recovery processes and operational readiness.
- Manage certificates, infrastructure configurations, and environment stability.
- Develop deep subject matter expertise in the organization's SaaS platform and supporting infrastructure.
Automation, DevOps & Continuous Improvement
- Design, develop, maintain, and improve automated infrastructure and application deployment processes.
- Build and support CI/CD pipelines using Azure DevOps.
- Implement and maintain Infrastructure as Code (IaC) using Terraform and related automation tools.
- Identify and implement operational improvements that increase team efficiency, reliability, and deployment consistency.
- Collaborate with engineering and operations teams to establish and promote best practices in release management, automation, and cloud operations.
Production Support, Incident Management & Security
- Provide hands-on troubleshooting and resolution of production infrastructure and application issues.
- Manage incident triage, investigation, resolution, and root cause analysis (RCA) in accordance with ITSM standards.
- Support Azure application security using native Azure security services and controls.
- Monitor cloud infrastructure and application performance, availability, and reliability.
- Troubleshoot AKS, Kubernetes workloads, networking, application connectivity, and security-related issues.
- Participate in roster-based operational support, including weekend coverage when required.
- Communicate proactively with internal and external stakeholders regarding incidents, changes, maintenance, and service updates.
Required Technical Skills & Experience
Microsoft Azure & Cloud Infrastructure
- Strong hands-on experience with Microsoft Azure, particularly Azure Kubernetes Service (AKS), Azure Networking, and Azure Security services.
- Experience deploying, maintaining, and troubleshooting production cloud infrastructure and applications.
- Practical experience with Azure-native application security resources and services.
- Strong understanding of cloud architecture, operational reliability, and security best practices.
Kubernetes, Containers & Infrastructure Automation
- Strong Kubernetes and Docker administration and troubleshooting skills.
- Hands-on experience supporting AKS production environments, including upgrades, maintenance, and issue resolution.
- Proven experience implementing Infrastructure as Code using Terraform.
- Experience with infrastructure automation tools such as Ansible.
- Experience designing, building, and supporting CI/CD pipelines using Azure DevOps.
Networking & Security
- Strong understanding of cloud networking and security concepts, including:
- Firewalls and Web Application Firewalls (WAF)
- Network Security Groups (NSGs)
- VPNs and Private Endpoints
- DNS and Load Balancers
- Experience troubleshooting cloud networking, connectivity, and application security issues.
Systems, Scripting & Monitoring
- Strong Linux administration and troubleshooting experience.
- Proficiency in Bash, Python, or PowerShell scripting.
- Experience with monitoring and observability tools, including Azure Monitor, Log Analytics, Prometheus, and Grafana.
- Working knowledge and experience with JBoss/WildFly and PostgreSQL.
Incident Management & Operational Excellence
- Experience supporting mission-critical production environments.
- Strong knowledge of incident management, root cause analysis, change management, and ITSM processes.
- Hands-on experience with AKS upgrades, patch management, certificate management, and customer-facing technical troubleshooting.
- Understanding of Site Reliability Engineering (SRE) principles, cloud security, and operational excellence.
- Excellent troubleshooting, issue triage, analytical, and problem-resolution skills.
Qualifications
- 4–10 years of professional experience in infrastructure deployment, maintenance, and operational support.
- Bachelor's degree or postgraduate qualification in Computer Science, Engineering, or an equivalent discipline.
- Demonstrated experience supporting production infrastructure and cloud-based applications.
- Strong written and verbal communication skills.
- Ability to work independently, manage multiple priorities, and collaborate effectively with cross-functional teams.
- Proactive approach to identifying issues, communicating updates, and following through on deliverables.
- Willingness and ability to learn and adapt to new technologies.
Preferred Certifications
The following certifications are considered assets:
- Microsoft Certified: Azure Administrator Associate
- HashiCorp Certified: Terraform Associate
- Certified Kubernetes Administrator (CKA)
Working Environment & Expectations
- Hybrid work arrangement requiring 2–3 days onsite per week in Toronto.
- Fast-paced environment with competing priorities and tight deadlines.
- Flexibility to support teams and clients operating across multiple time zones, including offshore teams.
- Participation in roster-based support, potentially including weekends and adjusted working hours based on operational requirements.
- Strong emphasis on clear written and verbal communication, proactive collaboration, and timely stakeholder updates.
- Ability to provide professional, client-facing technical communication and presentations when required.
- Demonstrated accountability, punctuality, follow-through, and ownership of assigned responsibilities.
Additional Information
The successful candidate must be willing and able to complete a comprehensive pre-employment background screening process, including a credit check.
About Myticas Consulting
Myticas Consulting is a leading IT staffing and recruitment firm specializing in connecting skilled technology professionals with organizations across Canada and beyond.
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