Full-time jobs in Vaughan, Ontario

Find full-time jobs in Vaughan, Ontario and nearby towns within 25 km. Read the full details and apply.

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Within 25 km of Vaughan

Added 2 hours ago
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Customer Service Representative/Dispatcher
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Mr. Rooter Plumbing of Toronto ON

Customer Service Representative/Dispatcher

Toronto, ON, Canada

Competitive pay: $19-$22 per hour · Full-time

Within 25 km of Vaughan · About 19 km from the city centre

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Job details

Pay: Competitive pay: $19-$22 per hour
Job type: Full-time
Apply by: May 5, 2027
Posted: Nov 6, 2026

Original job description

Join Our Team at Mr. Rooter Plumbing!

Mr. Rooter Plumbing is not just another plumbing company - it's a place where innovation, customer care, and a positive attitude thrive. We are redefining the plumbing profession, and we want you to be part of our growing team.

Primary objective is to receive telephone calls from the public, generally customers, who are inquiring about Mr. Rooter Plumbing’s services. Using scripts, gather information, assess customer problems and book an appointment for the service technician to visit the customer’s premises. Must project an upbeat, friendly, courteous and empathetic approach to callers. Dispatch technicians to customers’ appointments. Liaise with customers, technicians, and subcontractors. Operate telephone systems equipment to relay incoming, outgoing, and interoffice calls according to company policies and procedures.

As a Customer Service Representative (CSR) and Dispatcher at Mr. Rooter Plumbing, you'll be the critical link to our customers, playing a key role in our reputation, revenue, and success. Great communication, teamwork, and a proactive attitude are a must. If you think you’re up for the challenge, we want to hear from you!

What We Offer:

Competitive pay: $19-$22 per hour
Comprehensive benefits package
A fantastic, positive work environment

Key Responsibilities:

Contribute to a team-driven environment, working together to support each other and ensure efficient and effective customer service.
Respond to inbound calls and emails from customers across the GTA experiencing plumbing emergencies. Provide information, record details, and deliver messages in a fast-paced environment.
Assign plumbers to service calls based on skill sets and service areas.
Participate in ongoing training and development.
Ability to participate in evening and weekend shift rotations is required.
Consistently demonstrate a positive and enthusiastic attitude.

If you're ready to make an impact and join a team that values growth, collaboration, and a great attitude, apply today! The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

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More about this job

Responsibilities

Respond to customer calls and emails, gather information about plumbing issues, provide service information, and schedule appointments. Dispatch plumbers according to their skills and service areas, and coordinate with customers, technicians, and subcontractors.

Requirements

The role calls for strong communication, teamwork, a proactive and positive attitude, and the ability to handle customer concerns in a fast-paced environment. Availability to participate in evening and weekend shift rotations is required; no education or prior experience requirements are specified.

Skills

Customer Service
Telephone Communication
Email Communication
Appointment Scheduling
Dispatching
Information Gathering
Problem Assessment
Customer Issue Resolution
Teamwork
Interpersonal Communication
Organization
Multitasking
Empathy
Positive Attitude
Technician Coordination
Subcontractor Coordination

Benefits

Positive Work Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Dispatcher
Plumbing
Inbound Calls
Customer Emails
Appointment Scheduling
Service Calls
Technician Dispatch
Plumbing Emergencies
Telephone Systems
Call Handling
Customer Information
Problem Assessment
Customer Issue Resolution
Service Areas
Technician Skill Sets
Subcontractor Coordination
Interoffice Calls
Evening Shifts
Weekend Shifts
Training And Development
Teamwork
Customer Care

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