CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower employees to be more productive, sales teams to perform at their best, and customers to stay engaged and loyal.
Our platform powers the global engagement industry, enabling companies to deliver impactful employee recognition, customer loyalty, rewards, sales, and channel incentive programs. We partner with over 450 clients, 500 vendors, and serve 14 million members across 185 countries.
Beyond engagement, every CarltonOne solution drives our eco-action mission: funding tree planting to help restore the planet. To date, we’ve funded over 22 million trees and are on track to plant millions more each year. Learn more at carltonone.com.
About the Opportunity:
The Director, Procurement – Global Brands is responsible for developing and managing CarltonOne's strategic relationships with leading global consumer brands, distributors, and supplier partners. This role plays a critical part in expanding CarltonOne's rewards marketplace, securing competitive commercial arrangements, and ensuring access to premium products and experiences for clients and members around the world.
The successful candidate will lead negotiations, drive partnership growth, identify new supplier opportunities, and collaborate with internal teams to maximize supplier performance, revenue opportunities, and marketplace competitiveness. A major focus of this role is managing relationships with world-class consumer brands and other strategic partners essential to CarltonOne's rewards ecosystem.
This role is a 14‑month contract coverage position.
Responsibilities:
Strategic Supplier & Brand Partnership Leadership
- Develop and execute partnership strategies for brands that support revenue growth, member engagement, offering differentiation, and the global marketplace.
- Serve as the executive relationship owner for defined strategic suppliers, distributors, and brand partners.
- Build and maintain senior-level relationships while developing joint business plans aligned with commercial and organizational objectives.
- Lead regular business reviews to evaluate partnership performance, strategic priorities, and growth opportunities
- Support major client opportunities requiring supplier participation, collaboration, or customized Carlton One Reward ecosystem solutions.
Commercial Strategy, Sourcing & Negotiation
- Drive supplier-led revenue growth initiatives through strategic partnerships, category expansion, and enhanced marketplace participation.
- Lead contract negotiations, pricing strategies, rebate programs, incentive agreements, and other commercial arrangements.
- Develop sourcing and category strategies that enhance marketplace competitiveness and profitability.
- Drive profitability through margin improvement, cost optimization, and commercial performance initiatives.
- Negotiate preferred commercial terms while maintaining strong, long-term partnerships.
- Ensure compliance with contractual obligations, business requirements, and Carlton One marketplace standards.
Strategic Partnership Acquisition & Reward Ecosystem Development
- Identify, evaluate, recruit, and onboard new strategic partnerships that strengthen Carlton One’s marketplace across all key product and offering categories
- Assess new opportunities based on strategic fit, demand, product differentiation, and commercial viability.
- Monitor emerging market trends, innovative solutions, and new brands to maintain Carlton One Reward Ecosystem leadership and competitive advantage.
Partnership Performance & Operational Excellence
- Establish partnership performance expectations, KPIs, and service-level requirements.
- Monitor partnership performance related to fulfillment, product availability, pricing, quality, customer experience, and contractual compliance.
- Collaborate with partnership suppliers on forecasting, inventory planning, product launches, promotional programs, and continuous improvement initiatives.
- Support Operations, Customer Success, and Product teams to resolve supplier-related issues and enhance the member experience.
- Oversee the execution of brand standards and guidelines, ensuring branded experiences, product presentation, and content approvals align with partner expectations and deliver a consistent, authentic brand experience.
Cross-Functional Leadership & Business Planning
- Collaborate with Sales, Customer Success, Marketing, Product, Finance, and Operations teams to align partnership strategies with business objectives.
- Support annual planning, forecasting, budgeting, supplier incentives, and margin analysis activities.
- Provide partnership performance insights and business recommendations to senior leadership.
- Ensure partnership initiatives support customer needs, commercial objectives, and long-term business priorities.
Industry Leadership & Market Intelligence
- Represent Carlton One at industry events, trade shows, and strategic networking opportunities.
- Maintain expertise in marketplace, technology, retail, loyalty, and rewards industry trends to inform strategic decision-making.
- Identify emerging products, technologies, and supplier capabilities that enhance Carlton One's value proposition.
- Serve as a trusted advisor on supplier strategy, Carlton One Reward Ecosystem evolution, and market positioning.
Qualifications
- 8+ years of experience in procurement, supplier partnerships, business development, strategic sourcing, vendor management, or category management. Proven experience managing high-value supplier and brand relationships.
- Demonstrated success negotiating complex commercial agreements and strategic partnerships.
- Strong financial acumen with experience managing margins, pricing programs, rebates, and supplier performance.
- Exceptional relationship building, communication, and negotiation skills.
- Experience working with cross-functional stakeholders across Sales, Operations, Finance, Product, and Customer Success.
- Ability to travel within North America and internationally as required.
Additional Perks
Here are some additional perks that we provide:
- Competitive salary and benefits package.
- Health, dental, and vision coverage.
- 3 weeks’ vacation plus personal days.
- Access to our employee benefits portal for exclusive discounts.
- Monthly company-wide events, celebrations, and team activities.
- Bravo reward points program for recognition and appreciation.
How to Apply
If this great opportunity looks rewarding to you, let’s connect. Our online application will give you the option to apply to this role directly.
The target hiring range for this position is $100,000 - $115,000. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, or if you need assistance to accommodate a disability, please contact us with the “Help” button in the application.
We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.
