Our client is looking for a detail-oriented and resourceful E-commerce Operations Specialist to support the daily operations of their online sales channels, primarily Amazon and Shopify.
This is a hands-on role focused on maintaining accurate product listings, coordinating order-related activities, responding to customer inquiries, and ensuring our e-commerce operations run efficiently.
The ideal candidate is organized, comfortable working across multiple systems, and enjoys solving problems. You'll work closely with our E-commerce Lead and internal teams to help keep products available, listings accurate, and customer issues resolved.
Key Responsibilities
1. Product Listings & Catalog Management
- Create, upload, and maintain product listings on Amazon Seller Central and Shopify.
- Update product titles, descriptions, keywords, images, pricing, and attributes using approved information.
- Maintain product variations, SKUs, and catalog accuracy.
- Review listing quality notifications and complete routine updates.
- Identify missing or inconsistent product information and coordinate corrections with internal teams.
- Support basic listing optimization using established guidelines and templates.
2. Amazon Account Maintenance
- Monitor Amazon Seller Central for listing issues, suppressed products, and account notifications.
- Assist with resolving deactivated listings and routine compliance requests.
- Collect and submit approved product documentation, testing reports, and images as required.
- Track outstanding issues and escalate unresolved or complex cases.
- Maintain accurate records of listing status and corrective actions.
3. Customer Service & Order Support
- Respond to customer inquiries through Amazon, Shopify, and customer service email.
- Assist with returns, refunds, exchanges, and delivery-related issues according to company policies.
- Monitor outstanding orders and coordinate with shipping and warehouse teams to resolve delays.
- Escalate unusual customer issues or recurring fulfillment problems.
- Maintain professional and timely customer communications.
4. Inventory & Fulfillment Coordination
- Monitor inventory availability across online sales channels.
- Identify low-stock, out-of-stock, or incorrectly listed products.
- Assist with FBA and FBM shipment preparation, documentation, and tracking.
- Coordinate routine inventory and fulfillment updates with the E-commerce Lead and warehouse teams.
- Flag inventory discrepancies and shipping delays.
5. Reporting & Administrative Support
- Update and maintain e-commerce trackers and operational reports.
- Assist with collecting sales, inventory, listing, and order information.
- Maintain organized product documentation and digital files.
- Identify repetitive administrative tasks that could be simplified or automated.
- Support other day-to-day e-commerce activities as assigned.
Qualifications
Required
- 1–2 years of experience in e-commerce, online retail, marketplace administration, or a similar operational role.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Excel and general computer applications.
- Ability to manage multiple tasks, follow established procedures, and meet deadlines.
- Strong written communication and customer service skills.
- Comfortable learning new systems and troubleshooting routine issues.
- Ability to work independently while collaborating with multiple departments.
Preferred
- Experience with Amazon Seller Central or Shopify.
- Familiarity with product listings, SKUs, variations, and inventory management.
- Experience with ShipStation or similar shipping software.
- Basic understanding of e-commerce product keywords and listing optimization.
- Experience using AI tools to assist with repetitive administrative tasks.
What Success Looks Like
- Product listings are accurate, complete, and maintained consistently.
- Customer inquiries and returns are handled promptly.
- Listing issues and compliance requests are identified and tracked.
- Inventory and fulfillment issues are escalated before they become significant problems.
- Operational records and reporting are current and reliable.
- The E-commerce Lead has more time to focus on sales performance, product planning, and channel improvements.
What They Offer
- Annual salary of $47,000–$50,000 CAD.
- Opportunity to develop practical experience across Amazon, Shopify, and e-commerce operations.
- Exposure to licensed sports merchandise, consumer products, and online retail.
- A collaborative team environment with opportunities to expand responsibilities as the business grows.
All applications are reviewed by real people - we do not use AI or automated screening tools in our recruitment process.
