📢 We’re Hiring: L1 IT Support Technician | Deskside & Field Support
📍 Location: 480 University Avenue, Suite 803, Toronto, ON M5G 1V2, Canada,
8-10 Craig Street, Brantford, Ontario N3R 7J1, Canada
🏢 Work Arrangement: Onsite
Experience : 1- 3 Years
We are looking for a skilled and customer-focused L1 IT Support Technician to provide hands-on deskside and field support for end-user devices, peripherals, and approved software.
Key Responsibilities
- Set up, install, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other approved peripherals.
- Perform device swaps, break/fix support, imaging, and provisioning using authorized tools.
- Troubleshoot basic Windows/macOS login, connectivity, printing, application, and hardware issues.
- Assist with device enrollment, MFA setup, and user profile validation using documented procedures.
- Maintain accurate asset inventory, serial numbers, CMDB records, and ticket documentation.
- Support office moves, adds, changes, and standard IT support activities.
- Record work notes, timestamps, test results, and required evidence in the ticketing system.
- Follow approved procedures, customer instructions, site safety requirements, and information security policies.
- Escalate complex technical issues to the appropriate L2 or resolver team.
Required Skills & Qualifications
- 1–3 years of experience in desktop support, deskside support, field services, or IT service desk support.
- Basic knowledge of Windows 10/11 and macOS.
- Familiarity with Microsoft 365, Active Directory/Entra ID, and Intune, SCCM, or equivalent device management tools.
- Basic understanding of TCP/IP, Wi-Fi, hardware troubleshooting, and peripheral installation.
- Experience with ServiceNow, Odoo, or other ticketing systems is an asset.
- Strong communication, documentation, customer service, and problem-solving skills.
- Ability to follow standard operating procedures (SOPs), maintain confidentiality, and work within approved scopes of work.
- Microsoft or OEM certifications are an advantage.
Important Expectations
Candidates must follow customer instructions, protect confidential information, use only authorized tools and credentials, document all work accurately, and escalate issues beyond L1 responsibilities.
Interested candidates can apply by sending their updated resume to contact@solyssey.com & jobs@solyssey.com
