ADP is hiring a Funding Consultant
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
The Funding unit within the Financial Services Department is responsible for monitoring and receipting specific wire payments for all payroll platforms. The team maintains accounts with major domestic and international financial institutions allowing clients to wire funds between banks in order to fund payroll. The department also monitors and actions all high risk, high value clients ensuring funds are received. This role contains both specific daily/monthly requirements and project work. A successful candidate must be knowledgeable on a variety of topics, good at networking (personable) and able to work both as a team player and autonomously with minimal supervision. The Funding Consultant is responsible for all daily operations, support and development of ADP's Financial Services Funding Team in coordination with Management.
The Funding Consultant will act as the subject matter expert for any project initiatives as well as be the point of escalation in the absence of the Manager for all critical and sensitive issues. In addition to projects this role will focus on workflow oversight, support, and performance management of the Funding Team. Other duties will include coaching of staff, BPI, reporting and liaising with other ADP business units on behalf of IMMS.
Ready to #MakeYourMark? Apply now!
ESSENTIAL RESPONSIBILITIES
Operations & BPI
- Coordinate with Leadership and support all daily functions for department.
- Identify, plan and implement key Funding projects to improve processes and increase productivity and cycle time.
- Responsible for planning and overseeing projects that impact the teams’ processes and shared processes with further operational teams. Monitor and track project progress while keeping leaders and stakeholders informed.
- Maintain current processes related to Funding team while working on enhancements to benefit both the Team’s SLA and overall, Client experience. Work on relationship building with the strategic teams to lead Credit team’s digital & BPI project initiatives.
- Share updates with Funding team and ensure training is delivered, processes are documented, and enhancements meet compliance and policy regulations.
Coaching and Development
- Coaching associates on performance standard, soft skills, Individual Development Plan (IDP), succession planning, talent management and performance management. Design annual departmental objectives in line with corporate goals and divisional initiatives in collaboration with Manager. Regular reporting on performance trends and talent assessment with leadership.
Relationship Management
- Responsible for Relationship Management between internal and external clients, Canadian and International ADP stakeholders and global institutions.
- Maintain close working relationships with internal stakeholders and regularly coordinate with operational departments to resolve escalated client issues and obtain resolution.
- Interact with client's Controllers to review Funding thresholds and account health.
Case Resolution
- Ensure all case management and documentation is accurate and in accordance with preset SLAs. Review and oversight on use of current ADP CRM Tool. Management of business process and definition of SLAs for all offerings by the Funding Team.
- Senior point of escalation for client issues in absence of Manger and providing timely resolution via collaboration with internal and external clients, ADP stakeholders, senior management and business partners.
- Actively manage all Funding SOX, audit and internal controls. Maintain accurate Cash Forecast and minimize variance.
- Ensure appropriate and up-to-date information is reflected in the Weekly Funding Reports and reconciliations.
TO SUCCEED IN THIS ROLE: Requirements
Education:
- Post Secondary Education or equivalent experience.
Knowledge, Experience, and Skills:
Required:
- Advanced experience in operational processing and control procedures.
- Project Management/implementation experience - demonstrated ability to co-ordinate work initiatives.
- C. Literate (MS Office -- Advanced on all components).
- Coaching/mentoring and experience and performance management ability.
- Well-developed presentation skills, with experience in providing presentations to large groups.
- Proven ability to work in a deadline driven environment committed to teamwork and compliance.
Attributes:
- Results accountability for self and others
- Strategic thinking and execution
- Organized and detail oriented
- Communication -- large scale both written and spoken
- Problem solving/Escalation management
- Business acumen/Executive presence
- Ethics and integrity
- Active collaboration and relationship management
- Judgement/Emotional intellect
- Leadership without Authority
- BPI Lean Six Sigma Experience
Bonus points for these: Preferred Qualifications
- Finance/Banking and/or Leadership training preferred.
- Minimum 5 years of business experience with a background in Financial Services or Insurance industry.
- Experience in quality and client focused leadership expectations.
- Strong operational knowledge of ADP products sufficient to understand a full spectrum of client issues.
- English/French bilingualism is an asset.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
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