BMO is currently sourcing for a Hardware Asset Management Consultant to support IT Consulting initiatives. This is a hybrid contract role in Toronto (2 days in office per week).Role Overview:The Hardware Asset Management Consultant will lead the installation and optimization of the ServiceNow HAM Pro plug-in, ensuring business integration with various data sources and establishing governance and controls. This role is critical in streamlining hardware asset management processes and enhancing overall operational efficiency.Key Responsibilities:- Analyze the impacts of the HAM Pro plug-in on other ServiceNow modules.- Streamline existing processes and workflows related to hardware asset management.- Design and implement new processes utilizing features and workflows in HAM Pro.- Build dashboards and reports within ServiceNow to support decision-making.- Execute hardware reconciliation activities to maintain asset integrity.Must-Have Skills:- Experience leading the business implementation of ServiceNow HAM Pro in enterprise environments.- Proven end-to-end delivery of at least one complete HAM Pro implementation (design, build, test, deploy, hypercare).- In-depth knowledge of ServiceNow HAM Pro tables, data models, normalization, workflows, and reporting mechanisms.- Expertise in assessing HAM Pro impacts on other ServiceNow modules, particularly ITSM.- Familiarity with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, and Qualys.- Integration experience with procurement or finance systems (e.g., Coupa).- Proven track record in designing and executing hardware reconciliations.- Hands-on experience managing various asset classes, including servers and network devices.- Comprehensive understanding of the HAM lifecycle from ordering to disposal.- Strong documentation, training abilities, and stakeholder management skills.- Analytical mindset with a focus on metrics and KPIs.- Experience in regulated industries, such as banking, is beneficial.- Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience).Nice to Have Skills:- HAM-related certification is a plus.Ideal Candidate:- Demonstrates strong project management skills with a focus on process design and compliance.- Possesses a proactive approach to problem-solving in a dynamic environment.
