- Position Summary and Job Magnitude
The Off-Campus Housing Coordinator oversees all aspects of the building operations including: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. The Off-Campus Housing Coordinator must possess strong communication skills, both verbal and written, and demonstrate leadership. The Off-Campus Housing Coordinator must be able to delegate responsibilities, organize projects, and establish priorities consistent with company objectives.
- Essential Functions and Basic Duties
Finance
- Maintain and control operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable
- Ensure monthly and other requested reporting is completed accurately and on time
Sales and Marketing
- Oversee Sales & Marketing initiatives as it relates to lease agreements and tenants
- Assess and develop target markets
- Provide direction for direct marketing initiatives for maximizing tenant occupancy
- Ensure the Property Marketing Plan and vision is up to date and fits with your current market area
- Creation and implementation of internal sales promotions for maximizing tenant occupancy
Human Resources
- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
- Ensure legislated policies are followed, including Health & Safety
Administrative
- Maintain a detailed “Log” to communicate to others
- Ensure that a Complaint Log is utilized to properly document complaints and responses
- Organizing the office to ensure all files and information are easily found
- Coordinate policy changes as they are released corporately.
Tenant Life
- Ensures that that the safety, well being, and concerns of all tenants are being met in a respectful and efficient manner
- Ensures that all required tenant documentation is received
Maintenance
- Inspect the properties regularly to determine required repairs, maintenance and capital improvements
- Monitor maintenance costs and compliance on contracts
- Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times.
Miscellaneous
- Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
- Ensures that the property departments are well organized
- Understands their legal standings in all situations
- Ensures that all information requests and documents are dealt with immediately
- Any other duty as assigned by a Supervisor, Director or Executive Committee member
- Meet tight deadlines
- Adapt to new ideas and emerging situations
- Ability to deal with high stress situations
- Creative problem solving
- Strong understanding of the residential and condominium markets
- Strong foundation in leasing & lease negotiations
- Knowledgeable on the Residential Tenancy Act (RTA)
- Qualifications
Education: Recognized College Diploma or University Degree
Skills/Abilities
- Must possess verbal and written communication skills
- Must possess decision making ability
- Must be able to handle multiple projects at once
- Must be able to provide leadership to staff
Experience Required: Minimum of 2 years industry experience or equivalent administrative experience.
