How you’ll contribute
As Hub Manager, you will manage the daily operations of a store with over $10M in annual revenues. Delivering exceptional service to all customers and serving as leadership to staff, you will maximize revenue and control costs by:
- Demonstrate initiative and motivate staff to ensure sales/budget targets are met and that everyone is using the We CARE model for customer service excellence.
- Hold employees accountable for daily activities, business and personal objectives as well as use of PPE and health and safety at the store.
- Address employee and customer concerns and maximizes their engagement.
- Provide written and verbal communication to staff, peers, senior management, and customers, including fostering an environment of open and professional communication by listening and actioning all requests.
- Ensure compliance of policies and all relevant government legislation.
- Accountable for the employee life cycle form hiring to departure including development, coaching, performance and employee relations.
- Lead staff development activities as part of succession and personal development planning to increase selling ability and growth potential.
- Oversee and ensure that sales/revenue targets are set and achieved. Has a strong understanding of the market including understanding competitors and local initiatives.
- Develop and use tools and metrics to analyze and report on status of the business.
- Develop programs and initiatives to maximize results.
- Drives in-store merchandising initiatives. This includes pricing, inventory control, product placement, etc.
- Develop and achieve annual budgets. Authorize all expenditures, approves invoices, ensures daily cash deposits and controls petty cash.
- Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
- Ensure all store documentation, invoices and system information are accurate.
- Monitor disputes, monthly billing, over-due accounts, invoicing, etc.
- Oversee daily “COMPASS” to ensure completion.
- Adhere to and enforce all Company safety standards, SOPs, policies and practices surrounding Health & Safety with all staff and visitors to the site.
What we’re looking for
- Minimum 2-5 years’ experience in a Management or Leadership role, preferably within heavy equipment rental, construction, home improvement, or related industries
- Post-Secondary Diploma or Degree preferred
- Valid G-Class Driver’s License with clean abstract.
- MS Office Suite experience and advanced computer literacy
- Strong leadership, organization, and communication skills
- Exceptional interpersonal, decision making, and problem-solving skills with a focus on quality and safety
- Able to multi-task and work effectively in a fast-paced team environment
