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Hays

Information Technology Desktop Support

Toronto, ON, Canada

💰 Pay Rate: $40/hour (T4) · Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: 💰 Pay Rate: $40/hour (T4)
Job type: Contract
Apply by: Nov 20, 2026
Experience: 5+ years of desktop support or technical support experience within large enterprise environments.
Posted: Oct 21, 2026

Original job description

📍 Location: Toronto, ON

🏢 Work Arrangement: 100% Onsite

📅 Contract Duration: Through March 2027

💰 Pay Rate: $40/hour (T4)

About the Role

We are seeking an experienced IT Desktop Support Professional to join a large enterprise environment in downtown Toronto. In this role, you will provide hands-on technical support to end users, troubleshoot hardware and software issues, manage IT assets, and ensure a high level of customer service. This is an excellent opportunity for someone who enjoys solving technical challenges, collaborating with teams, and working in a fast-paced enterprise setting.

Key Responsibilities

Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals.
Troubleshoot and resolve hardware, software, operating system, and network-related issues.
Support users across Windows, macOS, iOS, and Android platforms.
Install, configure, maintain, and upgrade hardware and software.
Manage incidents, service requests, and escalations while meeting established SLA and KPI targets.
Support office productivity applications including Microsoft Office and collaboration tools.
Maintain accurate asset inventory records and support asset lifecycle management.
Assist with user onboarding, equipment deployment, and account setup activities.
Provide hands-on support for meeting rooms, audio-visual systems, and video conferencing technologies.
Document troubleshooting steps, resolutions, and technical procedures.
Collaborate with internal IT teams and business stakeholders to resolve issues efficiently.
Follow ITIL-based Incident Management, Request Management, and Asset Management processes.

Required Qualifications

5+ years of desktop support or technical support experience within large enterprise environments.
Strong experience supporting:
Windows
macOS
iOS
Android
Proven experience troubleshooting and repairing laptops, printers, and related hardware.
Strong knowledge of Microsoft Office and other productivity applications.
Excellent analytical and problem-solving skills.
Strong customer service and communication skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
Experience working with ITIL processes and service management practices.
Eligible and willing to obtain Government of Canada Reliability Clearance, including fingerprinting requirements.

Nice-to-Have Qualifications

Experience with data analytics and automation tools.
Exposure to audio-visual (AV) and video conferencing technologies.
ITIL certification or equivalent service management experience.
Experience supporting enterprise-level environments with large user populatio

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More about this job

Responsibilities

Provide hands-on desktop support for end users, troubleshooting and maintaining computers, printers, mobile devices, software, operating systems, and network connections. Manage incidents, service requests, IT assets, onboarding and equipment deployment, meeting-room technologies, and technical documentation while collaborating with IT teams and business stakeholders.

Requirements

Requires at least five years of desktop or technical support experience in a large enterprise, with experience supporting Windows, macOS, iOS, and Android and troubleshooting laptops, printers, and related hardware. Candidates should have strong Microsoft Office knowledge, customer service and problem-solving skills, experience with ITIL service management processes, and eligibility and willingness to obtain Government of Canada Reliability Clearance.

Skills

Desktop Support
Hardware Troubleshooting
Software Troubleshooting
Windows
macOS
iOS
Android
Microsoft Office
Printer Support
Network Troubleshooting
IT Asset Management
Incident Management
Request Management
ITIL
Audio-Visual Support
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Technical Support
Windows
macOS
iOS
Android
Microsoft Office
Laptops
Desktops
Printers
Mobile Devices
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Network Troubleshooting
IT Asset Management
Asset Lifecycle Management
Incident Management
Request Management
ITIL
Service-Level Agreements
Key Performance Indicators
User Onboarding
Equipment Deployment
Account Setup
Audio-Visual Systems
Video Conferencing
Data Analytics
Automation Tools
Reliability Clearance

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