An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.
Duration: 3 months
Daily activities:
- Responsible for executing end-to-end operational processes supporting Public Key Infrastructure (PKI), SSL/TLS certificates.
- Responsible for managing assigned service queues and requests in accordance with service commitments, operating procedures, and quality standards.
- Responsible for coordinating request intake, validation, fulfillment, and closure through approved workflow and ticketing platforms (Service Now).
- Responsible for monitoring operational activities to identify service risks, bottlenecks, exceptions, and issues requiring escalation.
- Responsible for managing certificate lifecycle activities, including request validation, CSR review, issuance, renewal, replacement, revocation, recovery, and decommissioning.
- Responsible for maintaining accurate certificate inventories and ownership records to reduce service disruption and certificate expiry risk.
- Responsible for confirming implementation completion with application teams and updating operational records accordingly.
- Responsible for supporting internal and external certificate authority services.
- Responsible for documenting root causes, corrective actions, and operational recommendations.
Must-Have Skills:
- 3 years of experience working with SSL/TLS certificates, and PKI concepts
- Strong computer literacy and ability to work across multiple systems
- Experience with ServiceNow or similar ticketing/workflow platforms
Nice-To-Have Skills:
- Banking experience
- Spanish proficiency
Soft Skills:
- Ability to manage high‑volume operational workloads with accuracy
- Strong written and verbal communication skills for intake, confirmation, and escalation
- Detail‑oriented mindset with strong organizational skills
- Ability to identify risks, bottlenecks, and exceptions in operational workflows
Education:
- Bachelor’s degree in Business Administration, Data Analytics, Computer Science, or related experience or university student.
FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$35 – C$50/hour. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.
