Software development jobs in Vaughan, Ontario

Find software development jobs in Vaughan, Ontario and nearby towns within 25 km. Read the full details and apply.

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Within 25 km of Vaughan

Added 14 mins ago
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Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

IVR Application Developer – Cisco CVP/ Amazon Connect

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Experience: 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
Posted: Oct 7, 2026

Original job description

IVR Application Developer – Cisco CVP / Amazon Connect

Location: Toronto, ON

Work Mode: 4 days hybrid

Skill Required

4+ years of experience in DTMF IVR application development in CVP (Contact Center).

Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.

Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).

Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.

Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.

Strong knowledge of AWS Amazon Connect is a plus.

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More about this job

Responsibilities

Develop DTMF IVR applications using Cisco CVP and Call Studio, including Java custom elements and integrations with backend services. Integrate IVR applications with UCCE/ICM routing and agent desktop workflows, and build customer self-service solutions that share data with agents.

Requirements

Requires at least four years of DTMF IVR application development experience with Cisco CVP, along with Java, API integration, and related web and database technologies. Knowledge of UCCE/ICM integrations and Cyara is required; Amazon Connect experience is a plus.

Skills

DTMF IVR Application Development
Cisco CVP
Cisco Call Studio
VXML Server
Java
CVP Custom Elements
Apache Tomcat
REST API Integration
OAuth2
XML Web Services
MS SQL Server
UCCE/ICM
Cisco Finesse
Cyara
Amazon Connect

Visa sponsorship

Not detected in the job text

Keywords

DTMF IVR
Cisco CVP
Cisco Call Studio
VXML Server
CVP Custom Elements
Java
Apache Tomcat
HTTP REST APIs
OAuth2
XML Web Services
MS SQL Server
UCCE
ICM
DNIS
Skill Group Queuing
CTI Variables
Cisco Finesse
Cyara
Amazon Connect
Contact Center
IVR-Agent Desktop Data Sharing
Customer Self-Service

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