Full-time jobs in Vaughan, Ontario

Find full-time jobs in Vaughan, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Vaughan

Added 11 mins ago
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Zodiac Solutions, Inc

IVR Automation tester - French

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Total Experience: 4-6 years
Posted: Oct 27, 2026

Original job description

Total Experience: 4-6 years

Role Description:

Role IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs, with Cyara Velocity as the primary tool and Genesys Cloud CX preferred.

The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.

Key responsibility is to design, execute, and maintain automated IVR test cases in Cyara Velocity, including reusable and parameterized scripts.

The tester must validate VR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback error scenarios.

Experience in Genesys Cloud CX or similar CCaaS contact centre platforms is preferred, especially for inbound routing, agent handoffs, and History tontextdata transfer validation.

The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.

Candidates should be able to analyze execution results, troubleshoot failed automation runs, distinguish defects from environment issues, and support defect triage.

Must-have skills include Cyara Velocity expertise, IVRcontact centre testing, telephony knowledge (SIP, routing, call transfers), QA methodologies, and defect management tools.

Good-to-have skills include Genesys Architect, ACD skills-based routing, API testing, CICD tools, Cyara Cruncher Pulse, ASRTTS, multilingual IVR, and Agile Scrum exposure.

Overall, the role is suited for a hands-on IVR QA automation specialist who can deliver robust automation coverage, regression suites, call flow validation, and detailed test defect reporting.

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More about this job

Responsibilities

Design, execute, and maintain automated IVR test cases and reusable scripts in Cyara Velocity, validating customer journeys, call flows, routing, transfers, queues, and error handling. Plan and run regression and production validation, troubleshoot automation results, coordinate test environments, and support defect triage and reporting.

Requirements

Requires 4–6 years of experience, strong Cyara Velocity expertise, and hands-on IVR and contact centre testing experience. Knowledge of telephony concepts such as SIP, routing, and transfers is required; Genesys Cloud CX experience is preferred, along with familiarity with QA methods and defect management.

Skills

Cyara Velocity
IVR Testing
Contact Centre Testing
QA Automation
Genesys Cloud CX
Telephony
SIP
Call Routing
Call Transfers
Regression Testing
Integration Testing
End-to-End Testing
Defect Management
API Testing
Agile Scrum

Visa sponsorship

Not detected in the job text

Keywords

Cyara Velocity
Genesys Cloud CX
Genesys Architect
IVR
CCaaS
Contact Centre
QA Automation
Functional Testing
Integration Testing
Regression Testing
End-to-End Testing
Customer Journeys
Call Flows
DTMF
Speech Recognition
Call Routing
Call Transfers
Queue Handling
SIP
ACD Skills-Based Routing
API Testing
CI/CD
Cyara Cruncher Pulse
ASR/TTS
Multilingual IVR
Test Planning
Test Data Preparation
Defect Triage
Agile Scrum

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