Full-time jobs in Vaughan, Ontario

Find full-time jobs in Vaughan, Ontario and nearby towns within 25 km. Read the full details and apply.

Newest first

Within 25 km of Vaughan

Added 5 hours ago
Account Manager
Kaseya
Toronto, ON
Added 5 hours ago
A
Sr. Manager, Key Accounts – Commercial Planning
AMOREPACIFIC
Toronto, ON
- $110,000 to $130,000 CAD / year
Added 5 hours ago
Senior Financial Analyst
Kassen Recruitment
Vaughan, ON
Added 5 hours ago
Automotive Detailer - Car Washer - Thornhill
Enterprise
Richmond Hill, ON
Added 5 hours ago
Detailer - Newmarket Nissan Infiniti - (26330)
Zanchin Automotive Group
Newmarket, ON
Added 5 hours ago
Sales Business Development Executive
Change Connect
Toronto, ON
Added 5 hours ago
Cardiothoracic Surgeon
pharmacy-pro
Toronto, ON
Added 5 hours ago
Night Supervisor, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Added 5 hours ago
gas technician
Rainbow Mechanical Services Limited
Concord, ON
Added 5 hours ago
Sr Manager or Principal Engineer for Firmware Development - 19315
Synopsys
Markham, ON
Added 5 hours ago
Senior Machine Learning Applications and Compiler Engineer, LPX
NVIDIA
Toronto, ON
Added 5 hours ago
Analyst - Real Estate Property Brokerage
TD
Toronto, ON
Added 5 hours ago
Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON
Added 5 hours ago
Client Transaction Specialist
Colliers International
Toronto, ON
Added 5 hours ago
Aftercare Associate
Lap of Love
Toronto, ON
Added 5 hours ago
Business Development Representative
Ideogram
Toronto, ON
Added 5 hours ago
Analyst – Interest Rate Strategy
Royal Bank of Canada
Toronto, ON
Added 5 hours ago
Analyst, Trade Support
Royal Bank of Canada
Toronto, ON
Added 5 hours ago
Manager, Wholesale Financial Control
Royal Bank of Canada
Toronto, ON
Added 5 hours ago
IB
Strategic Planning & Process Redesign Manager - 12‑month contract
Indigo Books & Music
Toronto, ON
- $110,000 to $120,000 CAD / year
Added 5 hours ago
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
Added 5 hours ago
Senior Mortgage Underwriter
nesto
Toronto, ON
Added 5 hours ago
Campaign Manager, Social
Omnicom Media
Toronto, ON
Added 5 hours ago
Sales Account Manager
247 Labs
Toronto, ON
Added 5 hours ago
Senior Mortgage Underwriter
nesto
Toronto, ON

Apptoza Inc.

IVR-Contact Centre Engineer

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posted: Oct 30, 2026

Original job description

Role: IVR-Contact Centre Engineer

Location: Toronto, ON

Duration: FullTime

Job Description:

Lead the design, development, implementation, and support of IVR and Contact Center applications.

Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).

Experience in contact flow design, call routing, self-service solutions, and speech recognition.

Knowledge of CTI integration, APIs, web services, and backend system integrations.

Experience with cloud-based contact center solutions and telephony technologies.

Strong project management and stakeholder management skills.

Familiarity with Agile/Scrum methodologies.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of AWS Amazon Connect"

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More about this job

Responsibilities

Lead the design, development, implementation, and support of IVR and contact center applications. Build contact flows, call routing, self-service solutions, and integrations with telephony and backend systems.

Requirements

Requires strong experience with IVR and contact center platforms, especially AWS Amazon Connect, along with knowledge of CTI, APIs, web services, cloud contact centers, and telephony. The role also calls for project and stakeholder management, Agile/Scrum familiarity, and strong problem-solving, communication, and leadership skills.

Skills

IVR Design
Contact Center Applications
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Project Management

Visa sponsorship

Not detected in the job text

Keywords

IVR
Contact Center
Genesys
Cisco UCCE/UCCX
Amazon Connect
NICE
Avaya
Nuance
Contact Flow Design
Call Routing
Self-Service Solutions
Speech Recognition
CTI Integration
APIs
Web Services
Backend System Integration
Cloud-Based Contact Centers
Telephony
Project Management
Stakeholder Management
Agile
Scrum
Problem-Solving
Communication
Leadership
AWS

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