Jobs in Vaughan

Newest first

Within 25 km of Vaughan

Added 4 mins ago
Software Developer Embedded Systems I (Co-op) - Canada
Cisco
Toronto, ON
Added 4 mins ago
Agriculture Supply Analyst
''
Toronto, ON
Added 4 mins ago
Cloud Architecture & Engineering, Director
Pwc Canada
Toronto, ON
Added 4 mins ago
Senior Cloud Platform Lead, Senior Manager
Pwc Canada
Toronto, ON
Added 4 mins ago
Senior Cloud Platform Lead, Senior Manager
Pwc Canada
Toronto, ON
Added 17 mins ago
MH
Registered Practical Nurse
Mackenzie Health
Vaughan, ON
- $37.11 to $39.9 CAD / hour
Added 17 mins ago
Partnerships & Outreach Intern
Enabled Talent
Brampton, ON
Added 17 mins ago
Part Time Product Demonstrator in Costco
Advantage Solutions
Vaughan, ON
Added 17 mins ago
Director, Corporate Communications
OpenText
Toronto, ON
Added 17 mins ago
Senior Business Analyst - Investment/Asset Management
PICTON Investments
Toronto, ON
Added 17 mins ago
Merchandising Associate 4 Month Contract Part Time - TORONTO CURITY
The Home Depot Canada
Toronto, ON
Added 17 mins ago
MH
Registered Practical Nurse
Mackenzie Health
Vaughan, ON
- $37.11 to $39.9 CAD / hour
Added 17 mins ago
OS
Facilties Associate
Opensity Solutions
Toronto, ON
- $26 CAD / hour
Added 17 mins ago
Sr. Project Manager
OpenText
Richmond Hill, ON
Added 17 mins ago
Commercial FX Advisory Sales
RBC
Toronto, ON
Added 17 mins ago
CARE AND TREATMENT EDUCATION PROGRAMS – ELEMENTARY TEACHER
Toronto Catholic District School Board
Toronto, ON
Added 17 mins ago
MH
Manager, Facility Management Contract
Mackenzie Health
Richmond Hill, ON
- $121,388 to $154,908 CAD / year
Added 17 mins ago
Senior Staff Accountant
Watson-Marlow - North America
Toronto, ON
Added 17 mins ago
Back of House - Line Cook (IKEA Food)
IKEA
Toronto, ON
Added 19 mins ago
R
Senior Recreational Support Worker- Part Time (Contract, Winter Session)
Reena
Toronto, ON
- $21.76 CAD / hour
Added 19 mins ago
R
Senior Recreational Support Worker- Contract, Winter Break)
Reena
Toronto, ON
- $21.76 CAD / hour
Added 19 mins ago
R
Recreational Support Worker - Winter Break (Temporary Contract)
Reena
Toronto, ON
- $19.77 CAD / hour
Added 19 mins ago
Assistant General Manager
Wingstop Canada
Toronto, ON
Added 19 mins ago
General Manager
Wingstop Canada
Toronto, ON
Added 19 mins ago
Ontario Crew Member
Wingstop Canada
Toronto, ON

BURGEON IT SERVICES

IVR Test Lead – Conversational AI

Toronto, ON, Canada

Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 22, 2026
Posted: Oct 23, 2026

Original job description

Job Title: IVR Test Lead – Conversational AI

Location: Toronto, Canada (Hybrid)

Contract:12 Months plus

Experience: 5+ Years

Job Summary:

We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.

Mandatory Skills:

5+ years of software testing experience, including 3+ years in IVR/Contact Center testing.
Strong experience in IVR functional, regression, UAT, and end-to-end testing.
Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms.
Experience with IVR test automation tools such as Cyara Velocity, Botium, or equivalent tools.
Experience leading test activities, managing defects, and coordinating with stakeholders.

Good to Have:

Knowledge of SIP, ANI, DNIS, CTI, call routing, and call transfers.
API testing, data stubbing, test data management, and backend validation.
Experience testing Conversational AI, voice bots, and chatbots.

Apply About employer

More about this job

Responsibilities

Lead end-to-end testing for IVR, contact center, and Conversational AI solutions, including functional, regression, user acceptance, and end-to-end testing. Manage test activities and defects, and coordinate testing with stakeholders.

Requirements

Requires at least five years of software testing experience, including three or more years in IVR or contact center testing. Candidates should have hands-on experience with Dialogflow CX, Google GECX, or similar platforms, IVR test automation tools, and test leadership; knowledge of telephony concepts, API testing, and voice or chatbots is an advantage.

Skills

Software Testing
IVR Testing
Contact Center Testing
Functional Testing
Regression Testing
User Acceptance Testing
End-to-End Testing
Google Dialogflow CX
Google GECX
Cyara Velocity
Botium
Test Automation
Defect Management
Stakeholder Coordination
API Testing
Conversational AI

Visa sponsorship

Not detected in the job text

Keywords

IVR
Contact Center
Conversational AI
Google Dialogflow CX
Google GECX
Cyara Velocity
Botium
IVR Test Automation
Functional Testing
Regression Testing
User Acceptance Testing
End-to-End Testing
Defect Management
Stakeholder Coordination
SIP
ANI
DNIS
CTI
Call Routing
Call Transfers
API Testing
Data Stubbing
Test Data Management
Backend Validation
Voice Bots
Chatbots

Report this job