Jobs in Vaughan

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Within 25 km of Vaughan

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Genuine Health

Key Account Manager

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 5+ years CPG/retail account management experience.
Posted: Oct 21, 2026

Original job description

Own the commercial relationship and growth strategy for Loblaw Companies Limited and Shoppers Drug Mart, delivering profitable sales growth through strong customer relationships, strategic planning, assortment, distribution, promotion and execution.

Key Responsibilities:

Own the Loblaw and SDM customer business plans and annual JBP.
Build strong relationships with merchants and category directors and key customer stakeholders in Supply Chain.
Deliver sales, gross profit and distribution targets.
Develop customer-specific strategies across pricing, promotion, assortment, distribution and velocity.
Lead annual and promotional planning, while managing/ensuring trade investment delivers strong ROI.
Identify new listing, distribution and category growth opportunities.
Analyze customer performance, including sales, GP, distribution, velocity, trade and promotional results, and turn insights into actions.
Lead customer presentations, negotiations, and business reviews.
Partner with Marketing on customer-specific brand and activation plans.
Provide commercial assumptions and customer inputs to Demand Planning/Operations and proactively flag supply or inventory risks.
Coordinate cross-functionally with Finance, Operations, Demand Planning, Marketing, Customer Service and Regulatory to deliver customer commitments.
Own resolution of customer issues and ensure timely follow-through internally.

Key KPIs:

Net sales vs. target
Gross profit / margin
Distribution and velocity
New listings / incremental doors
Trade spend and promotional ROI
Forecast/input accuracy
Customer relationship and JBP delivery
Service level / issue resolution

What We’re Looking For:

5+ years CPG/retail account management experience.
Experience managing major Canadian retailers; Loblaw/SDM experience strongly preferred.
Strong commercial, analytical and negotiation skills.
Experience managing customer P&Ls, trade investment and promotional programs.
Ability to build senior customer relationships and influence cross-functionally.
Strategic thinker who is equally strong at execution.
Highly accountable, proactive and results oriented.

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More about this job

Responsibilities

Own the commercial relationship and growth strategy for Loblaw Companies Limited and Shoppers Drug Mart, delivering sales, gross profit, distribution, and promotional performance targets. Lead customer business planning, negotiations, performance analysis, and cross-functional coordination to execute customer commitments and resolve issues.

Requirements

Requires at least five years of CPG or retail account management experience, with major Canadian retailer experience and Loblaw or Shoppers Drug Mart experience strongly preferred. Candidates should bring strong commercial, analytical, and negotiation skills, experience managing customer P&Ls and trade investment, and the ability to build senior relationships and influence cross-functional teams.

Skills

Account Management
Strategic Planning
Sales Growth
Profit and Loss Management
Trade Investment Management
Promotional Planning
Negotiation
Commercial Analysis
Forecasting
Assortment Planning
Distribution Strategy
Cross-Functional Collaboration
Demand Planning
Customer Presentations
Issue Resolution

Visa sponsorship

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Keywords

CPG
Retail Account Management
Loblaw Companies Limited
Shoppers Drug Mart
Joint Business Planning
Customer Business Plans
Sales Growth
Gross Profit
Customer P&L
Trade Investment
Promotional ROI
Pricing
Assortment
Distribution
Velocity
New Listings
Category Growth
Demand Planning
Forecast Accuracy
Supply Chain
Inventory Risk
Business Reviews
Customer Presentations
Negotiation
Cross-Functional Collaboration
Marketing Activation
Service Levels
Customer Issue Resolution

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