Jobs in Vaughan

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Within 25 km of Vaughan

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Brand Momentum

Key Holder

Vaughan, ON, Canada

$18.7 to $18.75 CAD / hour · Full-time

Within 25 km of Vaughan · About 5.3 km from the city centre

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Job details

Pay: $18.7 to $18.75 CAD / hour
Job type: Full-time
Posted: Sep 28, 2026

Original job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role's purpose:

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You'll Do:

Leadership and Teamwork:

Assist with manager on duty responsibilities, holding a key and opening and closing the store.

Support team members to achieve daily sales targets and deliver exceptional customer experiences.

Participate in training and onboarding new team members.

Assist with visual merchandising and execution of in-store activations.

Customer Service:

Welcome customers to the store, answer questions, and provide personalized assistance on product features.

Handle returns and resolves customer concerns in a professional and timely manner.

Act as a brand ambassador by sharing Lindt’s values and product excellence.

Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

Ensure compliance with visual merchandising standards and inventory control procedures.

Support inventory duties, including stock replenishment and receiving.

Assist with coordinating corporate gifting orders.

Cash Handling:

Assist with cash handling duties.

Qualifications:

Proven experience in a retail sales or customer-facing role.

Strong customer service skills with the ability to drive sales.

Experience with POS systems and cash handling.

Familiarity with inventory control and visual standards

Confident communication and interpersonal skills.

Ability to prioritize tasks and perform under pressure

Friendly and energetic personality with a customer-first mindset.

Comfortable with flexible availability, including weekends and holidays.

High school diploma or equivalent.

A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

#LINDT1

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More about this job

Responsibilities

The Key Holder is responsible for supporting store operations, including opening and closing the store, managing inventory, and assisting with visual merchandising. They also provide exceptional customer service, drive sales, and act as a brand ambassador for Lindt products.

Requirements

Candidates must have proven experience in retail or customer-facing roles and possess strong communication and interpersonal skills. A high school diploma or equivalent is required, along with the ability to work flexible hours including weekends and holidays.

Skills

Retail Sales
Customer Service
Leadership
Cash Handling
POS Systems
Inventory Control
Visual Merchandising
Teamwork
Communication
Problem Solving
Time Management
Product Knowledge
Corporate Gifting

Visa sponsorship

Not detected in the job text

Keywords

Retail
Key Holder
Customer Service
Sales
Inventory Management
Visual Merchandising
POS Systems
Cash Handling
Brand Ambassador
Corporate Gifting
Team Leadership
Stock Replenishment
Onboarding
Training
Customer Experience

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