Job Title: Microsoft Dynamics 365 Solution Architect / Dynamics Architect
Location: Toronto, Canada (Hybrid)
We are seeking an experienced Microsoft Dynamics 365 Architect to lead the design, architecture, and delivery of enterprise-scale CRM and business application solutions. The ideal candidate will possess deep expertise in Dynamics 365 Customer Engagement (CE), Power Platform, Azure Integration Services, and enterprise architecture practices. The role requires collaboration with business stakeholders, project teams, and executive leadership to define technology roadmaps and ensure scalable, secure, and high-performing solutions.
Key Responsibilities
- Lead end-to-end solution architecture for Microsoft Dynamics 365 implementations and transformation programs.
- Define solution blueprints, architecture standards, integration patterns, and governance frameworks.
- Translate business requirements into scalable Dynamics 365 and Power Platform solutions.
- Design and oversee integrations between Dynamics 365, Azure services, SAP, ERP systems, contact center platforms, and third-party applications.
- Provide technical leadership to development, testing, and implementation teams.
- Conduct architecture reviews and ensure adherence to security, compliance, and best practices.
- Define data migration, master data management, and reporting strategies.
- Collaborate with project managers and business leaders on estimation, planning, risk management, and solution roadmaps.
- Support presales activities, solution demonstrations, technical proposals, and RFP responses.
- Mentor technical teams and establish architecture governance across multiple projects.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
- 10 to 15 years of IT experience with focused on Microsoft Dynamics 365 architecture.
- Strong expertise in:
- Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing)
- Power Platform (Power Apps, Power Automate, Power BI)
- Dataverse
- Azure Integration Services
- Azure DevOps
- Microsoft Entra ID (Azure AD)
- REST APIs and Integration Patterns
- Experience with enterprise-scale digital transformation programs.
- Strong understanding of Agile, DevOps, and ALM practices.
- Excellent stakeholder management and communication skills.
Preferred Qualifications
- Microsoft Certified:
- Power Platform Solution Architect Expert
- Dynamics 365 Customer Experience Analyst Associate
- Azure Solutions Architect Expert
- Experience within Insurance, Healthcare, Financial Services, or Public Sector domains.
- Experience leading global delivery teams and managing multiple concurrent projects.
Technical Skills
- Microsoft Stack
- Dynamics 365 CE
- Power Platform
- Power BI
- Dataverse
- Azure Functions
- Logic Apps
- API Management
- Service Bus
- Azure DevOps
