Company Description A Smith Plumbing Drain & Heating is an individual and family services company based at 1366 Weston Road in York, Ontario, Canada. The company provides plumbing, drain, and heating services to residential and local community clients. Team members work closely with customers to deliver reliable, timely, and high-quality service solutions. The organization values professionalism, clear communication, and strong customer relationships, creating a supportive environment for office and field staff alike.
Role Description The Office Manager is a full-time, hybrid role based in Toronto, ON, with a combination of in-office work and some work-from-home flexibility. This role oversees daily office operations, including scheduling service appointments, coordinating technician dispatch, managing files and records, and maintaining office supplies and equipment. The Office Manager responds to customer inquiries, handles phone and email communications, and supports billing and invoicing processes. The position also involves updating customer information, preparing basic reports, and ensuring smooth communication between office staff, technicians, and leadership. The ideal candidate will maintain an organized, efficient office environment and help improve processes as the business grows.
Qualifications
- Strong Communication skills, including clear phone, email, and written communication with customers and team members.
- Experience with Administrative Assistance and Office Administration, such as scheduling, record keeping, and document management.
- Ability to use and maintain Office Equipment, including computers, printers, phones, and basic office technology.
- Proven Customer Service skills with a focus on professionalism, problem-solving, and customer satisfaction.
- Comfort with using office software (e.g., MS Office or similar), scheduling systems, and basic data entry.
- Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
- Experience in a trades, home services, or similar service-based business environment is an asset.
- High school diploma required; post-secondary education in business administration or a related field is an asset.
