Operations Officer I – Banking Operations & Regulatory Reporting
Location: Toronto, ON
Job Type: Contract
Contract Duration: 4 months
Work Arrangement: Hybrid (currently 2 days onsite per week, with the possibility of increasing to 4 days)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Job Overview
We are seeking a detail-oriented and motivated Operations Officer I to support daily banking operations, data processing, and regulatory reporting activities within a financial services environment.
The ideal candidate will have experience in banking, financial services, data entry, transaction processing, or general operations. This opportunity is well suited to someone with a balanced background in financial operations who is eager to learn new systems, develop their skills, and contribute to a collaborative team.
The role primarily involves back-office operations, reviewing data discrepancies, validating information against source documents, updating reporting systems, and coordinating with internal teams to ensure data accuracy and compliance with established procedures.
Key Responsibilities
- Review data discrepancy and incomplete-information alerts generated by internal systems to identify and resolve potential reporting issues.
- Verify customer, account, and transaction information against source documents and internal records.
- Enter, update, and validate information in designated systems to maintain accurate and complete records.
- Identify and correct data entry errors, escalating discrepancies or unresolved issues to the appropriate teams when necessary.
- Follow up with internal business partners to obtain missing or incomplete information and ensure timely updates.
- Support electronic funds transfer reporting and other regulatory reporting activities in accordance with established requirements.
- Ensure reports and operational tasks are completed accurately and within established service-level agreements (SLAs).
- Maintain confidentiality when handling sensitive customer and financial information.
- Identify opportunities to improve operational workflows, data quality, and processing efficiency.
- Escalate unusual transactions, potential risks, and non-standard processing issues according to established procedures.
- Collaborate with internal teams to resolve operational issues and respond to information requests in a timely manner.
- Adhere to internal policies, regulatory requirements, audit standards, and risk management procedures.
- Manage daily workloads effectively while maintaining accuracy, productivity, and attention to detail.
Required Qualifications
- At least 1 year of experience in banking operations, financial services, data entry, data enrichment, transaction processing, regulatory reporting, or a related operational role.
- Previous experience in a corporate or financial services environment is preferred. International banking experience will also be considered.
- Proficiency in MS Office applications, particularly MS Excel and Word.
- Strong computer skills and the ability to learn new systems, applications, and internal processes quickly.
- Excellent attention to detail and the ability to identify discrepancies in data and documentation.
- Strong organizational and time management skills, with the ability to manage high volumes of work and meet strict deadlines.
- Ability to work independently while contributing effectively to a team.
- Strong written and verbal communication skills.
- A self-motivated attitude and willingness to learn new processes and develop operational expertise.
- Ability to handle confidential information responsibly and follow established procedures.
Preferred Qualifications
- Exposure to Electronic Funds Transfer Reporting (EFTR) or regulatory reporting in Canada.
- Familiarity with anti-money laundering (AML) processes or financial regulatory requirements.
- Experience with payment processing, transaction verification, or data quality management.
- Business writing experience, including preparing professional communications and following up with internal stakeholders.
- Relevant post-secondary education, professional training, or certifications.
