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Worldwide Animal Travel

Pet Travel Coordinator in Vancouver

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Experience: · Min. of 2 years of customer service experience
Posted: Oct 22, 2026

Original job description

If you love animals and travel, are highly organized and are well-versed in the etiquette of excellent customer service, Worldwide Animal Travel has a career for you!

Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience since 1998, and it shows! This is a fast-paced environment that revolves around the safety of family pets.

We are looking for a full-time Pet Travel Coordinator for our Vancouver office.

Reporting to our Vancouver Operations Manager, the Pet Travel Coordinator will build and maintain relationships with our customers, their furry friends, the airlines, and destination agents. You will be the trusted point of contact and the face of Worldwide Animal Travel.

You will be responsible for the coordination of a client’s pet reservation and travel plan, from the customer’s estimate acceptance to the safe arrival of their pet at the destination or delivery to the customer’s home. What makes the role unique is that you will work with airlines, fellow pet transportation industry experts, and caring pet parents as you orchestrate reservations, organize veterinary documents to meet destination requirements, and achieve the safe relocation of well-loved pets to their family homes.

Your responsibilities

· Manage, prioritize and answer questions from customers

· Manage incoming requests for bookings/reservations and prepare the paperwork required for pet relocation

· Maintain constant communication with the customer from initial booking until the end of the trip

· Anticipate needs by being familiar with the import requirements for countries around the world

What you need to succeed:

If you’re still reading, that means you’re excited! To set you up for success from the start, you’ll need to have a:

· Min. of 2 years of customer service experience

· Proven communication skills, both written and verbal

· Proactive person who takes initiative

· Problem-solver

· Excellent computer skills

· Self-motivated and able to work with limited supervision

· Post-secondary education and/or training in customer service, communications or equivalent

Successful candidates will have the following skills:

· Proven ability to work well under pressure

· Superior attention to detail

· Able to meet tight deadlines

· Take initiative and be reliable

· Effective interpersonal skills

· Flexible and able to adapt

· Work well as an active team player

· Use sound judgement and be able to troubleshoot issues

· Extremely well organized

Candidates must be eligible to work in Canada.

Interested candidates should submit the following: resume, cover letter, and earliest availability on this page https://animaltravel.com/careers/. Only those candidates selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate each client's pet reservation and travel plan from estimate acceptance through the pet's safe arrival or home delivery. Manage customer inquiries and booking paperwork, maintain communication throughout the trip, and coordinate with airlines, destination agents, and veterinary documentation requirements.

Requirements

Candidates need at least two years of customer service experience, strong written and verbal communication, excellent computer skills, and post-secondary education or training in customer service, communications, or an equivalent area. They should be organized, detail-oriented, proactive, adaptable, reliable, able to work under pressure and meet tight deadlines, and eligible to work in Canada.

Skills

Customer Service
Written Communication
Verbal Communication
Organization
Attention To Detail
Problem-Solving
Time Management
Initiative
Interpersonal Skills
Adaptability
Teamwork
Judgment
Troubleshooting
Computer Skills
Working Under Pressure
Deadline Management

Visa sponsorship

Not detected in the job text

Keywords

Pet Relocation
Pet Travel
Customer Service
Reservations
Booking Coordination
Travel Planning
Airlines
Destination Agents
Veterinary Documents
Import Requirements
Customer Communication
Pet Transportation
Documentation
Problem-Solving
Troubleshooting
Attention To Detail
Deadline Management
Teamwork

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