Production Support Analyst
Contract: 6 months + extensions
On-Site: 5 days - Toronto, ON
Rate: $28-32/hr
Required Skills & Experience
- 1-3 years of experience in Production Support, Application Support, Trade Support, Trade Desk Support, or a related support function within financial services.
- Strong SQL skills with the ability to query, analyze, troubleshoot, and validate data issues.
- Experience supporting business-critical applications and responding to production incidents.
- Exposure to capital markets, derivatives, trading systems, wealth management platforms, investment operations, or regulatory reporting environments.
- Experience monitoring applications, batch processes, and system health using enterprise monitoring tools.
- Strong troubleshooting and issue investigation skills with the ability to work across multiple technology and business teams.
- Experience managing support tickets, prioritizing incidents, and communicating directly with end users.
- Understanding of trade lifecycle concepts, trade booking, P&L, risk reporting, or financial operations processes.
Nice to Have Skills & Experience
- Python scripting experience for automation, reporting, or operational efficiencies.
- Experience supporting trading platforms or front-office applications.
- Experience with monitoring tools such as ITRS Geneos, Splunk, Dynatrace, AppDynamics, or similar solutions.
- Exposure to derivatives, credit risk, market risk, or regulatory reporting platforms.
- Knowledge of APIs and system integrations.
Job Description
Insight Global is hiring an Application Support Analyst to join a Global Derivatives technology team supporting critical front-office trading and regulatory reporting platforms.
This role is highly focused on production support and operational excellence. The successful candidate will serve as a key point of contact for trading desk users, investigating issues, coordinating resolutions, monitoring application health, and ensuring daily platform stability.
The position offers direct interaction with front-office users and provides exposure to derivatives trading, risk management, and financial technology environments.
Key Responsibilities
- Act as the primary support contact for trading desk and business user requests.
- Investigate and troubleshoot production issues related to trade booking, P&L, risk reporting, and downstream operational processes.
- Monitor application health, batch processing, and system performance using enterprise monitoring tools.
- Respond to incidents, perform root cause analysis, and coordinate issue resolution across technology and business teams.
- Support overnight and scheduled batch processes, ensuring successful execution and timely escalation of failures.
- Review support documentation and operational procedures to quickly diagnose recurring issues.
- Assist with application releases, production deployments, and post-release validation activities.
- Utilize SQL queries to analyze data, validate transaction flows, and investigate production issues.
- Develop scripts and automation solutions where appropriate to improve operational efficiency.
- Create and maintain support documentation, runbooks, and knowledge articles.
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
