Jobs in Vaughan

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Within 25 km of Vaughan

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Virtusa

Production Support Engineer

Toronto, ON, Canada

Full-time

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Experience: Years of Experience: 7-10 Years
Posted: Oct 19, 2026

Original job description

Job Requirements

Production Support Engineer

Location: PCS CA~TORONTO

Years of Experience: 7-10 Years

Job Summary: We are looking for a proactive IT Production Support Engineer with strong experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.

Responsibilities

Provide L2 support for applications hosted on AWS/Azure platforms.
Monitor infrastructure using cloud-native and third-party monitoring tools.
Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
Automate routine operational tasks using Python, Shell scripting, and Power Automate. Maintain and support BI tools such as Power BI and Cognos.
Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.

Mandatory Skills

Expert-level proficiency in AWS/Azure platform.
Troubleshoot issues related to CI/CD pipelines and cloud deployments.
Hands-on knowledge of Python, Shell scripting, and Power Automate.
Maintain and support BI tools such as Power BI and Cognos.
Strong knowledge of AWS and/or Azure.

Preferred Skills

Familiarity with Git, CI/CD pipelines, and GitHub Copilot.
Exposure to AI/ML or Gen AI.
Familiarity with Cloudera and Axiom.
ITIL Certification or Incident/Problem Management exposure.

Deal Breaker Skill: Terraform

Work Experience

1015years

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More about this job

Responsibilities

Provide L2 production support for applications hosted on AWS and Azure, monitor cloud infrastructure, and troubleshoot application, infrastructure, CI/CD, and deployment issues. Automate routine operational tasks, support Power BI and Cognos, and collaborate with development and cloud engineering teams to resolve incidents and prevent recurrence.

Requirements

The role requires 10 or more years of experience and strong AWS and/or Azure expertise, including troubleshooting CI/CD pipelines and cloud deployments. Hands-on Python, Shell scripting, and Power Automate skills, along with support experience for Power BI and Cognos, are required; Terraform is identified as a deal-breaker skill.

Skills

AWS
Azure
Production Support
Cloud Monitoring
Incident Management
CI/CD Pipelines
Cloud Deployments
Python
Shell Scripting
Power Automate
Power BI
Cognos
Git
GitHub Copilot
Terraform
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Production Support
L2 Support
AWS
Azure
Cloud Technologies
Cloud Monitoring
Infrastructure Monitoring
CI/CD Pipelines
Cloud Deployments
Python
Shell Scripting
Power Automate
Power BI
Cognos
Git
GitHub Copilot
Terraform
AI/ML
Generative AI
Cloudera
Axiom
ITIL
Incident Management
Problem Management
DevOps

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