Company Background
Emeritus has partnered with more than 50 universities to date including MIT, Columbia, Harvard,
Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS and HKUST, launching more than 200 courses and serving students from more than 80 countries. Many courses are offered and facilitated in multiple languages, including English, Spanish, Portuguese, and Mandarin. Emeritus’ global team includes 1200+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai and Singapore.
About the role:
We are looking for an experienced Program Manager to support the operations and delivery of our
blended, online and custom curated programs for our Enterprise clients across US Region. The role
requires someone with a strong background in delivery of learning journeys, have comfort levels in
interacting with faculty, clients, and management of technology platforms.
Responsibilities:
- End-to-end management of the program from planning to delivery
- Serve as primary day-to-day point of contact for client interactions and work with them on interdependencies to ensure program is launched as per timelines
- Managing client relationship for the project - understand their expectations, create plans, deliver and regularly monitor program progress in line with client expectations
- Ensure seamless program delivery and learner experience - Organizing sessions, setting up zoom sessions or classroom sessions, managing setup, organizing pre-reads, setting up program communications and program graduations
- Design, build, and maintain custom course content pages within Canvas LMS to deliver an engaging and intuitive learner experience.
- Configure and manage course page layouts, navigation structures, modules, and learning pathways within Canvas LMS.
- Identify process gaps and help plug them by simplification of the process
- Ensuring goals are met in areas, including customer satisfaction, turnaround time, quality and learner satisfaction
- Manage internal and external stakeholders across different geographies to deliver on the program
- Producing accurate and timely reporting of program status & conducting after-action reviews
Requirements:
- 3-5 years of experience in managing delivery and operations of learning journeys
- Experienced in providing clients support from program initiation to program completion
- Experience in running online programs on a Learning Management System (LMS) such as Canvas etc.
- Knowledge of learning design principles & methodologies
- Video conference & MS office capabilities – Experienced with Zoom, Teams, WebEx, Word, Excel, PowerPoint
- Work on multiple projects and prioritize meeting deadlines
- Ability to communicate fluently, both verbally and written
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
