Who We Are
At Multy, we believe waste is not the end of a material’s life, it’s the beginning of something better.
For more than 30 years, Multy has combined material science, design, and manufacturing expertise to transform landfill-diverted materials into durable, innovative products for homes, gardens, and beyond. Today, we are a growing global organization focused on sustainable innovation, circular manufacturing, and finding better ways to use materials, diverting over 3 million tires and 15 million water bottles from landfills every year.
Position Summary:
Reporting to the Director of Operations, the Quality & Continuous Improvement Manager provides full leadership accountability for Multy Home's end-to-end quality management system and operational excellence program. This role takes a strategic and hands-on approach to quality - spanning supplier assurance, manufacturing process control, regulatory compliance, and customer-facing audit management across domestic and international supply chains. The primary work location is in our North York, Ontario facility.
Key Responsibilities
General & Leadership
- Execute the overall quality strategy, objectives, policies, and long-term goals while promoting a culture of quality, operational excellence, and continuous improvement.
- Lead quality governance and management review meetings to evaluate quality performance, audit results, compliance status, validation activities, and continuous improvement initiatives.
- Establish quality performance metrics, dashboards, KPIs, and reporting systems while developing and executing multi-year quality improvement plans.
- Recruit, coach, mentor, and evaluate quality personnel while supporting employee development, succession planning, and team performance.
- Provide quality leadership and technical guidance across multiple manufacturing facilities involving operations in Canada and international locations.
- Train employees on quality systems, problem-solving methodologies, compliance requirements, and continuous improvement principles.
- Interpret, recommend, and implement modifications to quality strategies, policies, and operational standards to improve business performance and customer satisfaction.
- Champion Lean Manufacturing, Six Sigma, Kaizen, and Value Stream Mapping initiatives to improve quality, productivity, delivery performance, and operational efficiency.
Quality & Compliance
- Develop, implement, and continuously improve the corporate QMS across multiple manufacturing facilities, ensuring compliance with customer, regulatory, industry, and company requirements.
- Direct and evaluate quality assurance activities across manufacturing operations in Canada and international facilities, including oversight of compliance, validation, and process improvement initiatives.
- Conduct and lead internal, supplier, customer, GMP, and compliance audits while ensuring effective corrective and preventive actions are implemented and sustained.
- Lead root cause investigations utilizing structured methodologies including 8D, 5 Why, Fishbone Diagrams, FMEA, and Six Sigma tools.
- Establish and monitor CAPA programs to eliminate recurring quality issues and improve manufacturing and supplier performance.
- Lead containment, corrective action, and effectiveness verification activities for customer and internal quality issues.
- Coordinate audits and ensure timely closure of audit findings, corrective actions, and compliance requirements.
- Manage customer quality portals, compliance submissions, scorecards, certifications, and performance reporting.
Supplier & Supply Chain
- Lead supplier quality management programs including supplier qualification, performance monitoring, audits, corrective actions, and quality-at-source initiatives.
- Manage supply chain quality performance and establish inbound quality surveillance programs to ensure products and materials consistently meet specifications and customer requirements.
Sales & Customer Relations
- Serve as the primary customer quality liaison for complaints, corrective actions, audit activities, product performance concerns, and compliance issues.
- Analyze customer complaints, warranty data, quality metrics, returns, and manufacturing performance data to identify trends and implement sustainable improvements.
Engineering
- Support product qualification, validation, reliability testing, and NPI activities to ensure products meet design, performance, regulatory, and customer requirements prior to launch.
- Collaborate with engineering, operations, supply chain, and sales teams to ensure quality requirements are incorporated into product design, manufacturing processes, and customer programs.
- Review engineering changes, BOMs, product specifications, and process changes to evaluate risks, validation needs, and implementation readiness.
- Lead ECN and ECR processes, ensuring all affected functions complete required testing, validation, documentation, and implementation activities.
- Develop validation plans and coordinate internal and external laboratory testing, reliability testing, and product certification programs.
- Manage mold and tooling quality activities, ensuring tooling readiness, capability, and product quality expectations are achieved.
Production & Operations
- Lead manufacturing quality troubleshooting activities and support production teams in resolving process, material, supplier, equipment, and product quality issues.
Qualifications
- Post-secondary education is required, preferably in a technical discipline such as Engineering, Technology, Quality Assurance, or Statistics (other relevant education and experiences will be considered).
- 5 years' practical experience in a manufacturing environment (plastics preferred).
- Proven track record of continuous improvement accomplishments (Lean Six Sigma certification will be considered an asset).
- Proven track record of quality system implementation experience (ISO, QS, TS preferred).
- Demonstrated experience as an internal quality systems auditor is an asset.
- Excellent verbal and written English communication skills.
- Proven organization and time management skills as demonstrated through previous work and/or educational experience.
- French language skills are an asset.
Technical Skills
- Strong interpersonal, organizational, and team communication skills.
- Strict attention to detail (following procedures, documentation, equipment usage).
- Comfort working in an ethnically diverse working environment.
- Ability to manage multiple priorities and projects at once.
- Continuous improvement mindset and mechanical curiosity.
- Passion for data & analysis.
- Intermediate to advanced knowledge of Microsoft Office tools (emphasis on Excel).
- Working knowledge of NetSuite and/or any advanced ERP.
Physical and Environmental Requirements
- Up to 50% local travel within GTA to vendor & manufacturing sites.
- Up to 25% overnight travel to manufacturing & customer sites in Canada & USA.
- Manufacturing Plant; around machinery, equipment, and shop floor.
- 3rd Party Production
What You Can Expect at Multy
- Comprehensive Benefits: Fully paid health, dental, and medical benefits coverage (following standard eligibility).
- Retirement Planning: Company retirement savings program with employer matching opportunities.
- Work-Life Balance: Generous paid vacation entitlement and hybrid workplace flexibility.
- Growth & Impact: A high-visibility leadership role with direct opportunity to optimize processes, build team capabilities, and contribute to business scalability.
- Purpose-Driven Culture: The opportunity to be part of an industry leader in sustainability and circular manufacturing that diverts millions of pounds of waste from landfills each year.
Accessibility and Equal Opportunity
Multy is committed to providing an inclusive workplace where all qualified individuals have an equal opportunity to succeed. Employment decisions are made in accordance with applicable human rights and employment legislation.
Accommodations are available upon request throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
