Position Outline
Resident Services Agent
Reporting
- This position will report to the Community Manager or Resident Services Manager
Administrative Duties
- Attend to the ongoing rental of vacant suites:
process suite rental applications complete credit checks and other reference checks complete and administer tenancy agreements. Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc. Conduct move in/out inspections Assist with regular inspections of the building and suites. Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues. In absence of the Resident Services Manager, perform appropriate supervisory and administration duties when delegated by the Resident Services Manager Ongoing liaison with contractors and other suppliers, assisting in co-ordinating their on-site visits. Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner. Assist with the issuing of late rent payment notices, eviction notices and other collection procedures. Attend Landlord Tenant Board hearings as necessary. Process invoices for payment; order goods and services as required maintain on-site records up to date and in good order. Administer and participate in the fire and life safety operations and procedures required at the property. Answer the telephone and email, filing and other related office duties. Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.
Required Knowledge and Skills
- Employment Standards Act
- Excellent oral and written communication skills.
- Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook), Yardi.
- Leadership and coaching.
- Ability to multi-task and meet deadlines.
- Clear criminal record and credit check.
This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position. The Resident Services Agent may be required to work at other rental office locations depending on workloads and staffing when required by the Property Manager or Regional Manager.
