Original job description
WHAT YOU'LL NEED TO HAVE
- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, with proven experience leading, coaching, developing, and managing team performance.
- Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience.
- Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles.
- Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance.
- Proven ability to develop and execute action plans that drive operational excellence and business results.
- Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement.
- Experience collaborating across multiple business functions to achieve common goals.
- Passion for leading people, developing talent, and fostering a high-performing team culture.
A DAY IN YOUR LIFE WITH US
- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives.
- Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards.
- Maintain the right level of competent co-workers in the right locations to meet customer and operational needs.
- Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence.
- Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development.
- Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement.
- Develop and implement action plans to improve processes, increase efficiency, and optimize business performance.
- Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations.
- Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity.
- Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business.
- Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Shopkeeper I
The starting rate/ salary for this position is 62710 CAD
More about this job
Responsibilities
Lead and develop co-workers, manage staffing and performance, and ensure the department is stocked and presented according to IKEA standards while delivering an excellent customer experience. Analyze business and customer performance, implement improvement plans, and collaborate across functions to improve efficiency, productivity, and operational results.
Requirements
Requires at least three years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, including experience leading and developing teams. Candidates should bring strong retail operations knowledge, analytical and problem-solving abilities, adaptability, cost-consciousness, and a commitment to customer experience, sustainability, and continuous improvement.
Skills
- Retail Operations
- Team Leadership
- Coaching and Talent Development
- Performance Management
- Customer Experience
- Merchandising
- Commercial Acumen
- Furniture and Home Furnishings Knowledge
- Product Quality Standards
- Sustainability
- Analytical Skills
- Problem-Solving
- Action Planning
- Process Improvement
- Cost Management
- Cross-Functional Collaboration
Benefits
- Wellness Days
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- RRSP With Employer Matching
- Annual Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise Discounts
- Restaurant Discounts
- Free Drinks
- Healthy Meal Options
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Logistics
- Customer Service & Support
- Environmental & Sustainability
Keywords
- Retail Operations
- Commerciality
- Customer Experience
- Merchandising
- Home Furnishings
- Furniture
- Product Quality Standards
- Sustainability
- Team Performance
- Coaching
- Talent Development
- Sales Analysis
- Customer Insights
- Operational Performance
- Action Plans
- Operational Excellence
- Process Improvement
- Cost Efficiency
- Productivity
- Cross-Functional Collaboration
- Sales
- Logistics
- Workplace Safety
