General Responsibilities and Skills
- Required to translate technical systems specifications into
working, tested CRM applications. This includes developing detailed programming
specifications, writing and/or generating code, compiling data-driven programs,
maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which arise
during the use and operation of software packages, including tec General Skills
- Experience in programming and analysis; specialized CRM
software package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the
Software Development Life Cycle
- Experience in structured methodologies for the development,
design, implementation and maintenance of applications
- Experience in design, code, test, debug and document
applications
- Experience in the use of object and/or third generation
language development tools
- Experience in one or more programming languages
- Experience in application design, latest design patters,
deployment and troubleshooting
- Experience with relational and hierarchical database
technologies
- Experience in the use of information retrieval packages
using query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design,
development, implementation and maintenance of applications
- Excellent analytical, problem-solving and decision-making
skills; verbal and written communication skills; interpersonal and negotiation
skills
- A team player with a track record for meeting deadlines CRM
Software Development Skills
- Knowledge and experience with specific CRM software and
anticipated future releases high availability solution design and
implementation
- Knowledge and experience with specific CRM enterprise
architecture methodologies, design standards and tools
- Experience with middleware and gateways
- Expertise in specific tools for CRM software development
Desirable Skill
- Knowledge and experience with programming Internet-ready
applications
- Knowledge and experience in rapid application development
(RAD) methodologies
- Knowledge and understanding of Information Management
principles, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying product
installation scripts including encoding, testing, debugging
- Ability to provide post-implementation support and resolve
any post-implementation technical issues
- Experience conducting design walkthrough sessions with
project team • Knowledge and understanding of Accessibility for Ontarians with
Disability Act (AODA) and related regulations and standards
- RESTFul API Design & Development: Architecture,
configuration, and deployment of Inbound and Outbound Siebel RESTful APIs
utilizing the Siebel Application Interface (AI) and Tomcat application
container
- Ability to provide user and system documentation as required
Requirements
Experience and Skill Set
Requirements
Software Development Experience - 30%
- 10+ years experience (including recent experience) solutioning and
hands-on configuring complex Siebel Public Sector solutions including the use
of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM,
SMARTScript, Web Services and Siebel BI Publisher
- 10+ years experience integrating with Single Sign On solutions like OID,
GO-PKI, and Public Secure
- 5+ years of hands on experience in developing Web Services using SOAP
- 5+ years experience developing integration using REST service
- 5+ hands on experience customizing Siebel Open UI and PM/PR scripting
- 5+ years hands-on developments experience with Siebel Smart Scripts and
Task based UI
- 4+ years hands on experience with Jscript boostrap framework
- 10+ years experience developing unit testing scripts
- 10+ years setting up and developing solutions with multi-organization
data structures and data visibility
- 10+ years experience configuring picklist and list -of-value (LOV) for
multiple organizations and multiple languages
- 2+ years experience configuring in Siebel IP 20.x
Technical Skills - 25%
- 10+ years of demonstrated and hands on experience with Siebel Public
Sector 8.x
- 10+ years demonstrated and hands experience with Siebel EAI, Web
Service, Data transformation and integration
- 10+ years with Siebel data modelling and EIM
- 5+ years of hands on experience with Siebel OpenUI and PM/PR scripting
- 10+ years demonstrated and hands experience with Siebel e-services,
Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.
- 5+ years demonstrated and hands experience with the planning of ETL
migrations of data from legacy solutions to the new Siebel solution using tools
like EIM and development of custom data loaders
Installation, Design, Configuration, Integration and Troubleshooting - 30%
- 10+ years of hands on experience installing, designing and configuring
complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID
for single Sign on authentication and Siebel server to server encryption for
high sensitive data.
- 10+ experience troubleshooting and resolving issues of large complex
Siebel Public Sector that including integration with several systems and use of
Single sign-on.
- 10+ years of hands on experience in integrating Siebel Public Sector
with non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaS
solutions like Oracle Service Cloud and traditional middlewares like BizTalk
- 10+ years of hands on experience on development best practices and
standards with Siebel Repository
- 6+ years of hands-on API design and implementation: Building, scaling,
versioning, and maintaining production-grade REST APIs.
- 5+ years of demonstrated and hands on experience on AODA, WCAG and
assistive technologies
- Experience and understanding of Workspace and parallel development
- Experience with evaluating and documenting Siebel upgrade paths
Methodologies, Documentation and Soft Skills - 15%
- Demonstrated knowledge and understanding of Oracle development
methodologies, tools, and resources
- Demonstrated experience with documentation of technical blueprints,
build-books and procedure manuals
- Experience with documenting processes and enhancement build books
- Demonstrated ability to research and recommend Oracle tools and
techniques that could be leveraged
- Experience with developing prototype build books
- Experience with documenting performance measures of the new environments
- Experience working in an agile project delivery team
- Excellent analytical, problem-solving and decision-making skills
- Strong collaboration skills with a proven track record for building
strong working relationships
- A demonstrated team player with a track record for meeting
deadlines
- Strong verbal and written communication skills
- Strong communication skills to present technical designs/solutions to
business clients
Must Have:
- 10+
years of proven experience designing and developing large, complex Sibel
CRM solutions that meet defined business requirements and project
deliverables.
- 10+
years experience with systems evaluation to assess conditions, technical
performance and capacity of existing systems and determine need and
feasibility of expansion, renovation or replacement.
- Ability
to gather client business requirements; corporate I&IT information
mandates, client information technology strategic plans, environment and
standards
- Ability
to participate in the development of solutions and provide advice on
short/long term CRM solution service development activities.
- Excellent
analytical, problem-solving and decision-making skills, verbal and written
communication skills, interpersonal skills and negotiation skills,
teamwork skills
- A
team player with a track record for meeting deadlines
