Must Have Experience:
- 10+ years of proven experience designing and developing large, complex Sibel CRM solutions that meet defined business requirements and project deliverables.
- 10+ years experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
- Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
- Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
- Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
- A team player with a track record for meeting deadlines
General Responsibilities and Skills
a) Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
b) Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec General Skills
c) Experience in programming and analysis; specialized CRM software package support at the specified experience level
d) Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
e) Experience in structured methodologies for the development, design, implementation and maintenance of applications
f) Experience in design, code, test, debug and document applications
g) Experience in the use of object and/or third generation language development tools
h) Experience in one or more programming languages
i) Experience in application design, latest design patters, deployment and troubleshooting
j) Experience with relational and hierarchical database technologies
k) Experience in the use of information retrieval packages using query languages
l) Experience with one or more communications protocols
m) Experience in structured methodologies for the design, development, implementation and maintenance of applications
n) Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
o) A team player with a track record for meeting deadlines CRM Software Development Skills
p) Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
q) Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
r) Experience with middleware and gateways
s) Expertise in specific tools for CRM software development Desirable Skill
t) Knowledge and experience with programming Internet-ready applications
u) Knowledge and experience in rapid application development (RAD) methodologies
v) Knowledge and understanding of Information Management principles, concepts, policies and practices • Experience with middleware and gateways
w) Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
x) Ability to provide post-implementation support and resolve any post-implementation technical issues
y) Experience conducting design walkthrough sessions with project team • Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
z) RESTFul API Design & Development: Architecture, configuration, and deployment of Inbound and Outbound Siebel RESTful APIs utilizing the Siebel Application Interface (AI) and Tomcat application container
aa) Ability to provide user and system documentation as required
