About Us
At MINOH, we turn bold ideas into visual experiences that leave a lasting impression. From custom wayfinding signage to large-scale display installations, our work blends creativity, craftsmanship, and technical precision. Our team is known for its innovation, attention to detail, and a shared passion for doing things right.
Position Overview
This is an entry-level sales and customer support role designed for someone who wants to learn the business from the ground up. You will start by handling existing clients - responding to their inquiries, managing orders, preparing quotes, and ensuring a smooth transition in communication and service. In addition, you will support the Customer Service Representative (CSR) team with day-to-day customer service tasks.
The ideal candidate is professional, organized, friendly, and eager to grow into a full sales role.
Key Responsibilities
Account Management
- Serve as the primary point of contact for a group of established accounts.
- Respond to customer inquiries, gather project details, and provide product information.
- Prepare quotes, estimates, and invoices.
- Maintain strong relationships through timely and professional communication.
- Work closely with the CEO to ensure a smooth handoff and maintain service expectations.
Sales & Lead Support
- Assist in following up on open quotes and ongoing projects.
- Track sales activity and maintain accurate customer records in the CRM.
- Support the development of repeat sales and upsell opportunities.
- Follow up with clients on pending quotes, artwork, and approvals.
- Support the sales team with lead tracking and outreach.
- Enter jobs and maintain accurate customer/sales records.
Customer Service (CSR) Support
- Provide exceptional customer service via phone and email.
- Communicate project requirements clearly to the design and production teams.
- Provide status updates and ensure deadlines and expectations are met.
Additional Responsibilities
- Perform other duties as required to support company goals and client satisfaction, including tasks that may arise in day-to-day operations.
Qualifications & Skills
- Experience: 2 years of customer service or sales experience preferred (not required).
- Languages: Strong communication skills- fluent, professional English.
- Attributes: Highly organized, friendly, and detail-oriented with the ability to manage multiple tasks and deadlines.
- Technical Learning: Comfortable learning new products, design details, and basic production terminology.
- Industry Experience: Experience in signage, printing, or design is an asset, but not required.
Compensation & Terms
Base Salary: CA$45,000.00 – CA$55,000.00 per year (depending on experience).
Job Type: Full-time.
Work Location: On-site - South Etobicoke.
