Required Skills & Experience
7+ years of Salesforce experience, with recent Technical Lead or Architect (with lead exp) experience.
3+ years of experience managing a team of Salesforce developers across both onshore and offshore teams.
Strong Salesforce Service Cloud experience, including complex case management, Omni-Channel, and skills-based routing.
Strong Salesforce solution design and integration experience, including event-driven integrations.
Financial services experience.
Experience working with Salesforce Financial Services Cloud (FSC).
Experience with AI-assisted development, agentic AI, or AI-enabled Salesforce solutions.
Strong technical leadership and communication skills, with the ability to provide clear technical direction and guide developers through execution.
Ability to work onsite three days per week in Downtown Toronto.
Nice to Have Skills & Experience
Salesforce Flow experience, particularly within case management workflows.
Experience with Salesforce Action Plans, Action Plan Templates, and Document Checklist Items.
Experience with MuleSoft, Salesforce Platform Events, Azure Event Hubs, or similar event-driven technologies.
Experience with Spec-Driven Development (SDD).
Experience modernizing complex or legacy Salesforce environments.
Experience supporting large-scale Salesforce transformation programs.
Job Description
Insight Global is looking for an experienced Salesforce Technical Lead to support a large-scale Salesforce transformation for an insurance client. This person will provide technical leadership across solution design, development, and integration while managing and guiding both onshore and offshore developers.
The Technical Lead will work closely with architects, business stakeholders, and development teams to translate requirements and solution designs into clear technical direction. The successful candidate should be comfortable independently evaluating technical approaches, understanding Salesforce platform capabilities and limitations, and making sound design decisions across complex Service Cloud and integration scenarios.
This role will have a strong focus on Service Cloud, including complex case management, Omni-Channel, skills-based routing, and capacity management. The Technical Lead will also support Salesforce integrations, including asynchronous and event-driven processes, error handling, monitoring, and recovery.
The broader program has a significant AI focus, so candidates should bring experience with AI-assisted development, agentic AI, or AI-enabled Salesforce solutions and be comfortable guiding developers in effectively leveraging AI throughout the development lifecycle.
Pay: $80 - 100/hr
Contract Duration: 12 months
Work Arrangement: Hybrid
Artificial intelligence tools are used to assist in screening and assessing applicants for this position.
Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
