We are looking for an SAP Analyst to provide functional support for core business operations in Etobicoke, Ontario. In this role, you will help maintain system reliability, resolve process and data issues, and work closely with business and technical teams to keep critical workflows running smoothly. The position is well suited to someone who can interpret operational needs, communicate clearly with stakeholders, and deliver practical SAP support in a fast-paced environment.
Responsibilities:
- Provide day-to-day functional support for assigned SAP modules and related business activities, ensuring stable system performance after go-live.
- Investigate user-reported issues, process breakdowns, and data discrepancies, then identify and implement appropriate resolutions.
- Assist business teams during critical operational periods such as month-end activities, invoicing, order processing, and logistics cycles.
- Work closely with subject matter experts, technical teams, security and basis resources, and external partners to address system needs effectively.
- Escalate matters requiring advanced technical, integration, or master data support to the appropriate teams while tracking progress to resolution.
- Respond promptly to support requests and incident tickets, maintaining a high standard of service for internal users.
- Convert business concerns and operational challenges into clear functional actions, system recommendations, or documented requirements.
- Communicate updates, risks, and issue status clearly to users, leadership, support teams, and vendors as needed.
- At least 3 years of experience supporting SAP in an ERP or CRM-focused environment.
- Hands-on knowledge of SAP, including finance and controlling and sales and distribution functions.
- Experience troubleshooting functional issues, process exceptions, and data-related problems within SAP environments.
- Ability to support business-critical cycles with accuracy and urgency, including financial close and order-to-cash activities.
- Strong communication skills with the ability to work effectively with business users, technical teams, and external vendors.
- Familiarity with ERP configuration concepts and cross-functional system support practices.
