Daily Responsibilities
Daily Operation
- Balance the entitlement received from multiple depositories/agents/issuers.
- Review entitlements to ensure correct application of tax rules and that payments are balanced with the paying agent.
- Post entitlements into clients’ accounts on date of receipt or, where not possible, ensuring strict adherence to protocol.
- Ensure payment files are fully documented, complete, and closed in a timely manner.
Risk Control
- Investigate and reconcile all cash and asset breaks in a timely manner.
- Ensure all critical issues are identified to the management team to ensure risk containment.
- Review policies and procedures on a consistent basis and update where required.
Client Services
- Collaborate with other teams in the department to ensure entitlements are delivered in a timely and accurate manner, creating an optimal client experience.
- Ensure the Entitlement Support Services Team is kept apprised of all potential client-facing issues (outstanding payments, discrepancies with the paying agent, etc.).
Required Technical Skills
Must-Have Skills and Qualifications
- Ability to work under pressure, manage workloads and time efficiently to meet stringent deadlines in a stressful environment.
- Good written/verbal communication skills.
- Flexibility towards working hours to meet business needs.
- Client focused.
- Demonstrate a calm and logical approach with an eye for detail and a high level of processing accuracy.
- Always display a professional attitude towards work.
- Foster team dynamic excellence.
- Good judgement in evaluating risks.
Nice-to-Have Skills and Qualifications
- Canadian Securities Course.
- Working knowledge of custody market and/or custody systems.
Soft Skills
- Time management – Prioritization.
- Teamwork.
- Initiative.
- Innovation.
- Leadership.
- Listening, Understanding and Responding.
- Organizational Awareness (Risk Mitigation).
- Sense of Urgency.
- Professionalism.
The expected base salary range for this position is $22 – $23 per hour, depending on experience, skills, and internal equity.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.
For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
