At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
Why is this role important?
Senior Manager, Digital Merchandising, Shoppers Drug Mart
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
This is a 14 month contract opportunity
The impact you’ll make
On shoppersdrugmart.ca and the Shoppers Drug Mart (SDM) app, customers can shop a breadth of products while also receiving great offers with the convenience of orders shipping direct to home. We carry multiple categories online including Beauty, Personal Care, Health, Baby, and Electronics. In this role the Senior Manager, Digital Merchandising will be accountable for developing merchandising strategies to improve conversion, engagement, and customer experience on the site to support the overall growth of the Shoppers Drug Mart eCommerce business. This role will be responsible for site planning, execution, analysis, and reporting while contributing to strategic planning and initiatives. This position will report to the Senior Director, Digital Marketing and Merchandising.
What you’ll do:
Digital Merchandising & Product Content
- Lead the strategic planning and day-to-day execution of digital merchandising across site and app, including product content, navigation, search, and marketing and promotional campaigns.
- Develop customer-centric merchandising strategies that connect shoppers with relevant products, brands, offers, and services throughout their shopping journey.
- Drive continuous optimization and experimentation using customer behaviour, performance insights, and test-and-learn strategies to improve engagement and conversion.
- Lead digital merchandising activations for new brand launches, category expansions, marketing campaigns, promotional events, and new digital capabilities.
- Oversee creative briefing and content planning to deliver engaging, cohesive customer experiences aligned with campaign objectives.
- Establish and oversee content production, quality assurance, and site audit processes to ensure accuracy, consistency, and an optimal customer experience.
- Partner with eCommerce Marketing on CRM campaigns and with SEO and technical teams to improve organic visibility and product discoverability.
- Manage relationships with external technology and merchandising vendors, including contracts and platform capabilities.
Cross-Functional Collaboration
- Partner closely with Design, Product, and Technology teams to enhance merchandising tools, improve site functionality, and plan product roadmap priorities.
- Collaborate with Loblaw Digital, Media & Loyalty, SDM Category Management, Brand & Creative, and other cross-functional partners to deliver integrated campaigns, new programs, and digital experiences.
- Align stakeholders on merchandising priorities, business requirements, and opportunities to improve the end-to-end customer journey.
Reporting & Analytics
- Monitor and analyze key performance indicators, including conversion, engagement, and merchandising effectiveness, to identify trends and growth opportunities.
- Translate customer behaviour and performance data into actionable insights that inform merchandising strategies, customer journey improvements, and optimization priorities.
- Measure the impact of campaigns, new experiences, and digital capabilities to inform future investment and roadmap decisions.
- Deliver regular performance reporting, strategic recommendations, and actionable insights to senior leadership and key stakeholders.
Team Leadership
- Lead, coach, and develop a high-performing team of Digital Merchandisers, fostering accountability, collaboration, and a culture of continuous learning and improvement.
- Set clear team priorities, establish performance expectations, and ensure effective execution of merchandising initiatives aligned with business objectives.
- Develop team capabilities to keep pace with the evolution of digital merchandising, with a focus on data, personalization, AI, and product content.
Does this sound like you?:
- Bachelor’s Degree in Business, Marketing, Commerce
- 8+ years experience in Ecommerce, Digital Merchandising
- Excellent leadership and team management abilities, with a focus on collaboration and mentoring.
- Strong strategic thinking and analytical skills to problem solve and drive initiatives to grow the business.
- Results focused, organized and proactive, and ability to deal with ambiguity and balance multiple priorities.
- Excellent verbal and written communication skills.
- Ability to motivate and collaborate with a cross-functional team towards a common goal.
- Experience in working with Digital merchandising tools, understanding data flow is an asset.
- Previous experience in category management, retail, merchandise planning, and working within digital organizations is an asset.
- Passionate about retail and connecting customers with their favorite brands and products.
- Passion for staying up to date on industry trends and emerging technologies.
How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work environment? Even better.
Apply today.
Employment Type:
Full time
Type of Role:
Temporary with Benefits (Fixed Term)
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Hiring Range / Échelle salariale à l’embauche :$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.
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