Hiring: Senior ServiceNow Release Management Consultant / Project Manager
📍 Location: Toronto
🏢 Work Model: Hybrid – Minimum 3 days onsite per week
Role Overview
We are seeking an experienced ServiceNow Release Management Consultant to lead the design, configuration, implementation, and ongoing support of ServiceNow Digital Product Release Management (DPRM) solutions in a complex enterprise environment.
Key Responsibilities
- Design, configure, and implement ServiceNow DPRM solutions and release workflows.
- Establish enterprise release governance, planning, scheduling, risk assessment, and deployment processes.
- Develop and support integrations with Change Management, CMDB, SPM, DevOps tools, and CI/CD pipelines.
- Configure ServiceNow workflows, Flow Designer, business rules, dashboards, reports, and Performance Analytics.
- Facilitate stakeholder workshops, gather requirements, and recommend ITSM process improvements.
- Support testing, deployment, documentation, training, and knowledge transfer.
Required Qualifications
- 7+ years of ITSM consulting and implementation experience in enterprise environments.
- 5+ years of hands-on ServiceNow configuration, customization, administration, and implementation experience.
- Extensive Release Management experience.
- Strong knowledge of ITIL, ITSM, SDLC, and enterprise release governance.
- Experience with ServiceNow APIs, integrations, CMDB, SPM, DevOps, and CI/CD pipelines.
- Mandatory Certification: ServiceNow Certified System Administrator (CSA).
- Excellent stakeholder management, communication, and facilitation skills.
Public sector experience is preferred.
