Site Leader – Fulfillment Operations
Markham, Ontario | Confidential Search
$110,000 – $130,000 + Performance Bonus
About the Opportunity
Our client is a well-established company in
the consumer goods and e-commerce fulfillment sector, currently looking
for a Site Leader to oversee its high-volume fulfillment operation in
Markham.
This is a highly visible leadership
position for an experienced warehouse, distribution, fulfillment, or
e-commerce operations leader who enjoys working with people, data, and
continuous improvement.
You will lead a team of managers and
operational leaders while taking ownership of the site's day-to-day
operations, KPIs, labour performance, budgeting, forecasting, P&L, customer
service, and continuous improvement initiatives.
This is a hands-on leadership role in a fast-paced environment where your decisions will have a direct impact on operational performance and profitability.
Key Responsibilities
- Lead the overall day-to-day operations of a high-volume
fulfillment centre serving B2C and B2B customers.
- Manage and develop 5–6 Area Managers, Team Leads,
warehouse associates, and indirect employees.
- Oversee receiving, putaway, picking, packing, shipping,
replenishment, inventory, and returns.
- Monitor and improve key fulfillment KPIs, including
units per hour, order accuracy, on-time shipment, labour productivity,
inventory accuracy, and shrinkage.
- Own and manage the site's P&L, including labour,
temporary labour, packaging, materials, equipment, maintenance, and other
operating expenses.
- Manage budgeting, forecasting, labour planning, and volume
planning.
- Analyze operational and financial data to identify trends,
variances, inefficiencies, and opportunities for improvement.
- Use advanced Excel and data analysis to support
operational decision-making.
- Lead continuous improvement initiatives focused on
productivity, quality, cost control, and process efficiency.
- Coach, train, develop, and hold managers and teams accountable
for performance.
- Conduct floor audits and ensure compliance with operational
procedures and quality standards.
- Promote a strong culture of health & safety,
accountability, customer service, and operational excellence.
- Plan labour and resources according to volume forecasts, SKU
velocity, and business requirements.
- Ensure efficient use of warehouse space, labour, equipment, and
other resources.
- Work directly with merchant and distributor clients to maintain
high service levels and resolve operational issues.
- Identify bottlenecks and implement practical corrective
actions.
- Support internal audits, training initiatives, and process
improvements.
- Remain hands-on and visible on the warehouse floor when
operationally required.
What We're Looking For
The ideal candidate is an experienced operations
leader who combines strong people leadership with excellent analytical and
financial skills.
Required:
- 3+ years of progressive management experience in fulfillment,
warehouse, distribution, logistics, or e-commerce operations.
- Experience managing operations in a high-volume fulfillment
or distribution environment.
- Experience with B2C fulfillment and deliveries; B2B
experience is an asset.
- Proven experience managing teams through managers and/or team
leads.
- Experience with P&L management, budgeting, forecasting,
labour costs, and financial reporting.
- Strong understanding of operational KPIs and performance
management.
- Advanced Excel skills and strong
data analysis capabilities.
- Experience working with a WMS or warehouse management system.
- Experience with continuous improvement, process optimization,
and operational problem-solving.
- Strong customer service and client relationship skills.
- Excellent communication and conflict-resolution skills.
- Strong English communication skills, both written and verbal.
- Bachelor's degree in Business, Supply Chain, Logistics,
Operations, or a related field is an asset.
The Leadership Style That Will Succeed
This role is best suited to someone who is:
- People-oriented and genuinely
enjoys coaching and developing others.
- Highly analytical and comfortable making decisions based on data
and KPIs.
- A strong communicator who can work effectively with employees,
managers, and clients.
- Hands-on and visible on the floor,
rather than managing exclusively from an office.
- A natural problem-solver who takes ownership and follows
through.
- Comfortable working independently and making decisions.
- Energetic, adaptable, and comfortable in a fast-paced
environment.
- Passionate about continuous improvement and operational
excellence.
- Curious and eager to learn new systems, processes, and
technologies.
- A proactive go-getter who sees opportunities rather than
waiting for problems to escalate.
Compensation &
Benefits
- $110,000 – $130,000 annual base salary, based on experience.
- Performance and business-based bonus.
- Comprehensive benefits effective from Day 1.
- Employer pays 80% of benefit premiums.
- Unlimited PTO.
- Monday to Friday, 8:30 AM – 5:00 PM.
- Leadership role with significant autonomy and visibility.
- Opportunity to make a direct impact on operational performance,
profitability, and team development.
Why This Opportunity?
This is an excellent opportunity for an
experienced Fulfillment Manager, Warehouse Manager, Distribution Manager,
Operations Manager, Senior Operations Manager, or Site Leader who is ready
to take broad ownership of a growing operation.
If you are motivated by people
leadership, data, P&L management, continuous improvement, and hands-on
operations, we would like to hear from you.
This is a confidential search managed by
OpTalent. All applications will be handled with
discretion.
OpTalent is an equal opportunity
employer. We thank all applicants for their interest; however, only candidates
selected for an interview will be contacted.
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