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Insight Global

Solution Designer

Toronto, ON, Canada

$70 to $80 CAD / hour · Contract

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $70 to $80 CAD / hour
Job type: Contract
Apply by: Nov 18, 2026
Posted: Oct 19, 2026

Original job description

JOB DESCRIPTION: $70-$80/hour - Hybrid 1-2x/week - 6 month contract with extensions

Insight Global s looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment.

The role requires someone who can design solutions but also understands the delivery side and can provide technical leadership throughout implementation.

REQUIRED SKILLS AND EXPERIENCE

Experience with Speech AI / Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.

Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.

Experience working with in-house contact-centre data warehouse environments, supporting data modeling, ETL, integrations, and reporting.

Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.

Understanding of IVR, voice/chat, routing, customer interaction workflows, and contact-centre reporting.

Experience providing technical leadership and solution design through implementation, not just high-level architecture.

Understanding of security, privacy, recording, and data-retention requirements.

NICE TO HAVE SKILLS AND EXPERIENCE

contact center specific experience

Vacancy: This is a net new role, and the successful candidate will be hired into an new position.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

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More about this job

Responsibilities

Design solutions spanning Speech AI, contact centre technology, data warehousing, reporting, and integrations. Define how customer interaction data is captured, integrated, modeled, analyzed, and reported, and provide technical leadership through implementation.

Requirements

Candidates need experience with Speech AI or Conversational AI, contact-centre data warehouse and reporting solutions, data modeling, ETL/ELT, APIs, and integrations. They should understand contact-centre workflows and reporting, security, privacy, recording, and data-retention requirements, and be able to lead solution design through implementation.

Skills

Speech AI
Conversational AI
Speech Analytics
Speech-To-Text
Agent Assist
Virtual Agents
Intelligent Routing
Data Warehousing
Data Modeling
ETL/ELT
Data Integration
Reporting
API Design
Contact Centre Technology
Solution Design
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Speech AI
Conversational AI
Speech Analytics
Speech-To-Text
Agent Assist
Virtual Agents
Intelligent Routing
Contact Centre
Data Warehouse
Data Modeling
ETL/ELT
Tables
Views
Data Integration
Reporting
APIs
IVR
Voice
Chat
Customer Interaction Workflows
Security
Privacy
Call Recording
Data Retention
Solution Design
Technical Leadership
Banking

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