At Trisura, we expect more because we believe it can be done better.
We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.
We are currently seeking a qualified individual to join our dynamic, forward-thinking Home Warranty team.
SPECIALIST, HOME WARRANTY
Reporting to the National Vice President, Developer & Home Warranty, the successful candidate for this role will be primarily responsible for monitoring and supporting Trisura’s Home Warranty business written through a program administrator in Western Canada. The role will focus on administrative support and tracking, Excel-based reporting, bordereau review, data reconciliation, documentation management, security tracking, underwriting support, regulatory reporting, and clear communication with the program administrator and internal stakeholders. The successful candidate will also work closely with Trisura’s Home Warranty Claims department. This role requires strong attention to detail, excellent Excel skills, comfort working with large data sets, disciplined follow-up, and the ability to maintain accurate records and reporting across multiple recurring administrative processes.
As an integral member of the surety team, you will bring:
- Strong administrative discipline, including accurate record keeping, documentation management, follow-up tracking and timely completion of recurring program tasks
- Ability to thrive in a fast-paced environment with multiple priorities, competing deadlines and evolving program requirements
- Advanced Excel skills, including comfort working with large data sets, formulas, filters, pivot tables, reconciliations and recurring reporting templates
- Passion for excellence and detail orientation
- Clear and practical communication skills to coordinate effectively with the program administrator, regional underwriters, accounting, claims, actuarial, operations and other internal stakeholders
- Self-motivation, reliability and the ability to work independently while managing detailed administrative, reporting and reconciliation responsibilities
Accountabilities include:
- Monitor the performance of Trisura’s Home Warranty business written through a program administrator in Western Canada, including portfolio trends, builder performance, security, premium, exposure, claims information, cancellations, de-enrollments and other emerging risk indicators
- Compile observations and communicate feedback to National Vice President, Developer & Home Warranty on processes, reporting, underwriting practices, security administration, data quality and administrative service standards
- Support the review and tracking of specific terms and conditions for larger home warranty accounts written through the program administrator, including accurate documentation of security, pricing, approval terms and required follow-up items
- Collect, reconcile, report and review program security changes, including letters of credit, cash deposits, releases, substitutions, expiries and related follow-up items
- Review, summarize and assist with the monthly posting of Home Warranty bordereaux, including identifying inconsistencies, reconciling data, maintaining Excel-based tracking files and liaising with the program administrator and accounting to support timely and accurate reporting
- Monitor and support compliance with membership agreements and set terms and conditions, review and assess non-conforming/compliant clients and recommend a corrective course to National Vice President, Developer & Home Warranty
- Produce, maintain and analyze internal Excel-based reports related to the Home Warranty program, including portfolio summaries, management reports, bordereau summaries, security tracking, premium and exposure reporting, claims information summaries and exception reports
- Review reports from the program administrator and Trisura’s Home Warranty Claims group regarding technical assessments, claims activity, complaints and emerging trends, and summarize relevant information for underwriting, portfolio monitoring, reporting and program-governance purposes
- Support execution of enterprise risk management controls for the home warranty program
- Conduct and support continuous program quality control through periodic audits, file reviews, bordereau checks, documentation reviews and exception reporting to assess adherence to underwriting guidelines, delegated authority, approval conditions, security requirements and administrative standards
- Compile required provincial regulatory reporting relating to the Western Canada Home Warranty program, including gathering data, preparing schedules, validating information and maintaining supporting records
- Assist in improving Trisura’s Home Warranty processes, reporting templates, administrative workflows, quality assurance practices and documentation standards
- Assist claims and legal with policy and builder member agreement form reviews
- Assist actuaries and finance teams by gathering, validating, reconciling and analyzing data for performance reviews, pricing reviews and management reporting
- Support system, data and reporting improvements for underwriting, reporting, claims information and administrative workflows
- Collaborate and communicate with Trisura’s Home Warranty Claims group regarding large losses, complaints, emerging loss trends and claims-related information that may inform underwriting decisions, portfolio monitoring, risk mitigation strategies and program governance. This role does not include claims handling responsibility.
- Monitor relevant market and regulatory developments affecting the Western Canada Home Warranty program and summarize key information for internal stakeholders
- Occasional travel within Canada may be required
Qualifications:
- Successful completion of a Bachelor’s degree in Finance or a financial related discipline preferred
- Advanced Microsoft Excel skills are required, including formulas, pivot tables, filtering, sorting, data validation, reconciliations, exception reporting and recurring report preparation
- 3+ years of relevant work experience at insurer or MGA preferred
- Demonstrated experience managing administrative processes, recurring reporting tasks, data tracking, documentation, reconciliations and follow-up items in a detailed and deadline-driven environment
- Understanding of the applicable home warranty and other relevant legislation, statutes and regulations governing home building in Western Canada
- Experience working with MGA’s
- Basic understanding of new home construction and home builders within Canada
If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!
We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.
Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.
The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.
trisura.com/careers
