Location: Downtown Toronto, ON
Industry: Hospitality, Food & Beverage, Guest Experience
Employment Type: Part-Time
Compensation: $25 per hour + tips
About High Sociétéa
High Sociétéa is a unique luxury afternoon tea experience aboard a beautifully styled pink double-decker bus in downtown Toronto. We are looking for an experienced, service-driven Hospitality Team Lead to help lead our front-of-house team and deliver an exceptional guest experience.
The Opportunity
We are seeking a confident and organized hospitality professional with at least 5 years of hospitality industry experience, including team leadership, staff supervision, and premium customer service.
Working directly under the guidance of our Operations Manager, you will help oversee daily service operations, support and coach the serving team, maintain high service standards, and ensure every tour runs smoothly and efficiently.
This is an excellent opportunity for someone with strong leadership skills who enjoys being hands-on with service while helping build a positive, accountable, and high-performing team.
Key Responsibilities
- Lead and support the front-of-house service team during daily tours and private events.
- Work closely with the Operations Manager to implement company standards, procedures, and service expectations.
- Assist with staff training, onboarding, coaching, and performance feedback.
- Ensure the team is prepared for each tour, including setup, food presentation, table readiness, and guest check-in.
- Monitor service quality and ensure guests receive a polished, welcoming, and memorable experience.
- Support staff scheduling coordination and assist with shift coverage when needed.
- Oversee opening and closing procedures, cleaning standards, and daily checklists.
- Ensure food safety, cleanliness, and proper handling of dietary requirements and allergies.
- Assist with inventory monitoring, supply organization, and reporting operational issues.
- Address guest concerns professionally and escalate matters to the Operations Manager when necessary.
- Lead by example, maintain team accountability, and help create a collaborative work environment.
Qualifications
- Minimum 5 years of hospitality industry experience.
- Proven experience leading, supervising, or training hospitality teams.
- Background in restaurants, upscale dining, catering, events, hotels, or premium guest experiences is an asset.
- Strong leadership, communication, organization, and problem-solving skills.
- Excellent customer service skills and a professional, guest-focused attitude.
- Ability to remain calm and make sound decisions in a fast-paced environment.
- Strong attention to detail and a commitment to high service standards.
- Knowledge of food safety procedures and dietary/allergy protocols.
- Valid Ontario Food Handler Certification.
- Availability to work Thursday through Sunday, including weekends and holidays as scheduled.
- Comfortable working in a unique, fast-paced environment aboard a moving double-decker bus.
Who You Are
You are a natural leader who takes initiative, holds yourself and others accountable, and understands that exceptional hospitality comes from consistency, teamwork, and attention to detail.
You enjoy being on the floor, supporting your team, solving problems, and ensuring operations run smoothly. You are comfortable working under an Operations Manager and following established systems while proactively identifying opportunities to improve service and efficiency.
How to Apply
If you have the experience, leadership skills, and passion for hospitality we are looking for, we would love to hear from you!
Please apply by sending your resume and a brief introduction outlining your hospitality leadership experience to manager@highsocietea.ca
Join High Sociétéa and help us create exceptional experiences, one tour at a time.
