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Christie Ossington Neighbourhood Centre

Warming Centre Shift Supervisor

Toronto, ON, Canada

$60,000 to $70,000 CAD / year · Temporary

Within 25 km of Vaughan · About 22.9 km from the city centre

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Temporary
Apply by: Apr 17, 2027
Experience: Minimum 3 years’ experience providing client-centered support, including 1+ year in a leadership/shift lead role in a shelter, housing, or community setting.
Posted: Oct 19, 2026

Original job description

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

If this opportunity aligns with your experience and interest in community-based work, we encourage you to apply.

Position Overview: Christie Ossington Neighbourhood Centre is seeking a Warming Centre Shift Supervisor to oversee operations during assigned shifts. Reporting to the Warming Centre Program Supervisor, you will act as senior staff on site, supervise Warming Centre staffs, liaise with community partners, and ensure service users receive safe, respectful, and dignified care.

Duration: November 01, 2026 until April 15, 2027

The Warming Centre operates on days that are -5°C or when the City directs them to be open.

Key Responsibilities:

Supervise and support staff; assign tasks and ensure shift coverage.
Facilitate conflict resolution and escalate issues as required.
Manage client intake and decanting; liaise with City duty office and community partners.
Ensure adherence to health, safety, and program protocols.
Complete shift reports and document incidents.
Promote an inclusive, harm reduction-based environment for service users.
Participate in staff meetings, training, and agency initiatives.

Qualifications:

Minimum 3 years’ experience providing client-centered support, including 1+ year in a leadership/shift lead role in a shelter, housing, or community setting.
College Diploma or University Degree in Social Services, Community Development, Psychology, Social Work, or equivalent experience.
Knowledge of Toronto Shelter Standards, conflict resolution strategies, and harm reduction.
Strong organizational, time management, communication, and documentation skills (including MS Office).
First Aid/CPR and WHMIS certification.
Clear criminal record check required.

Equity and Accommodation

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.

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More about this job

Responsibilities

Supervise and support staff during assigned shifts, coordinate coverage and tasks, resolve conflicts, and manage client intake and decanting. Maintain safety and program standards, liaise with the City and community partners, document shift activity and incidents, and promote inclusive, harm reduction-based care.

Requirements

Requires at least three years of client-centered support experience, including one or more years in a leadership or shift lead role in a shelter, housing, or community setting. Requires a college diploma, university degree, or equivalent experience in a relevant field, knowledge of Toronto Shelter Standards, conflict resolution and harm reduction, First Aid/CPR and WHMIS certification, strong administrative and communication skills, and a clear criminal record check.

Skills

Staff Supervision
Shift Coordination
Conflict Resolution
Client Intake
Client Decanting
Community Partner Liaison
Health And Safety Compliance
Incident Documentation
Harm Reduction
Client-Centered Support
Organizational Skills
Time Management
Communication
Microsoft Office
First Aid And CPR
WHMIS

Visa sponsorship

Not detected in the job text

Keywords

Warming Centre
Shelter
Housing
Community Services
Staff Supervision
Shift Coverage
Conflict Resolution
Client Intake
Client Decanting
City Duty Office
Community Partners
Toronto Shelter Standards
Harm Reduction
Health And Safety
Program Protocols
Shift Reports
Incident Documentation
First Aid
CPR
WHMIS
Microsoft Office
Criminal Record Check
Social Services
Community Development
Psychology
Social Work

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