← Back to people

Yulia Nekhaeva

Customer service & retail operations · Administrative support

Vaughan, ON

YN

Contact directly to learn about their work and availability.

About

Experienced hospitality and tourism professional with over 10 years in customer service, scheduling, and administrative support. Proven ability to enhance office efficiency and deliver exceptional service, managing high-volume phone lines and visitor interactions effectively. Passionate about front desk operations and guest experience—ready to contribute as a Front Desk Agent domestically or internationally.

Areas of work

Services to discuss

Suggested from their experience. Ask about scope and availability.

  • Customer enquiries

    You can contact Yulia Nekhaeva about customer enquiries. Yulia Nekhaeva delivered exceptional customer service by assisting guests with inquiries, check‑ins, and checkouts.

  • Reception support

    You can contact Yulia Nekhaeva about reception support. Yulia Nekhaeva handled phone calls and emails professionally, drafting business correspondence and ensuring clear communication.

  • Travel coordination

    You can contact Yulia Nekhaeva about travel coordination. Yulia Nekhaeva managed schedules by organizing meetings, appointments, and travel arrangements, maintaining multiple calendars efficiently.

  • Data entry

    You can contact Yulia Nekhaeva about data entry. Data entry turns information from forms or source files into organised records that can be checked against the originals.

  • Calendar management

    You can contact Yulia Nekhaeva about calendar management. Scheduling support helps match appointments to available time and communicate changes to the people involved.

  • Reservation handling

    You can contact Yulia Nekhaeva about reservation handling. Yulia Nekhaeva managed reservations and maintained client files and financial records using computerized reservation systems.

  • Engineering & building design

    You can contact Yulia Nekhaeva about engineering & building design. Yulia Nekhaeva handled phone calls and emails professionally, drafting business correspondence and ensuring clear communication.

  • Mail distribution

    You can contact Yulia Nekhaeva about mail distribution. A typical assignment starts with the records or requirements involved and a clear account of the decision or document you need.

  • Payment processing

    You can contact Yulia Nekhaeva about payment processing. Yulia Nekhaeva processed payments, deposits, and refunds using Opera V5, Opera Cloud, Reserve, and Colleague Advantage; accurately handled cash and credit transactions.

  • Records updates

    You can contact Yulia Nekhaeva about records updates. Yulia Nekhaeva maintained accurate records and managed office supplies and equipment to ensure a well‑organized workspace.

Skills

Experience and credentials

Selected work

Delivered exceptional customer service by assisting guests with inquiries, check‑ins, and checkouts. Maintained an average ~90% HySat score and received multiple positive name mentions on Medallia. Handled high‑pressure situations with professionalism and a friendly demeanor. Processed payments, deposits, and refunds using Opera V5, Opera Cloud, Reserve, and Colleague Advantage; accurately handled cash and credit transactions. Coordinated data management and organized filing systems to enhance office efficiency and accessibility.

Education

Masters in Information and Measuring Technology Kharkiv National University, Ukraine · 09/2000 – 06/2004 Bachelor in Philology Kharkiv National University, Ukraine · 09/1989 – 02/1996

Get in touch
My Vaughan

Contact us