Profile saved Nov 7

Anita Omodiagbe

Customer service & retail operations · Data, AI & automation

Vaughan, ON

Ask about availability, timing and a quote.

About

Customer Service Supervisor and Client Operations Lead with 5+ years of experience managing high-volume customer interactions, escalations, scheduling, and compliance driven workflows across healthcare, education, retail, and service environments. Strong background in CRM systems, KPI tracking, team coordination, and service recovery. Proven ability to support frontline teams, improve operational efficiency, and maintain high customer satisfaction in regulated settings.

Services

Services to discuss

Suggested from their experience. Ask about scope and availability.

Customer enquiries
You can contact Anita Omodiagbe about customer enquiries. The work centres on answering questions, finding the right information and following up when a request needs another team.
Complaint resolution
You can contact Anita Omodiagbe about complaint resolution. The aim is to understand what went wrong, identify the available options and follow the issue through to a response.
Dashboard design
You can contact Anita Omodiagbe about dashboard design. A dashboard brings the figures a team uses into one view so changes and exceptions are easier to spot.
Data analysis
You can contact Anita Omodiagbe about data analysis. The work starts with a question about the data and ends with findings that can inform a decision.

Skills

Experience and credentials

Selected work

Managed high-volume phone and email inquiries from parents, students, and staff, resolving issues and escalating concerns when required. Coordinated scheduling, program logistics, and service documentation with a high level of accuracy and confidentiality. Tracked operational performance indicators and supported process improvements to enhance service delivery. Maintained organized electronic records and prepared reports to support leadership decisions. Coordinated care schedules, documentation, and client records while ensuring compliance with healthcare privacy standards.