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About this service
You can contact Dhruvil Suthar about user account support. This work helps users obtain or recover the access they need under the organisation’s account procedures.
Relevant experience
- 5 years of combined internship and professional experience in Canada and India, supporting users, endpoints, accounts, business applications, and retail systems in remote and on-site environments. Handle incidents and service requests involving Windows 10/11, Microsoft 365, Active Directory, POS systems, VPN, Wi-Fi, printers, peripherals, and business applications. Currently support approximately 15–25 users weekly and resolve 70%–80% of assigned tickets at the first level in a Canadian retail environment. Previously managed approximately 25 incidents and service requests weekly while maintaining 95% SLA compliance. Investigate application and API issues through issue reproduction, log analysis, Postman validation, HTTP status-code review, SQL data checks, and documented escalation.
Related skills
Contact Dhruvil Suthar
Name the systems involved, what happens today and what you need to work differently. A small example helps define how you will test the result.