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Yulia Nekhaeva
Customer service & retail operations · Administrative support
Vaughan, ON
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About
Services
Services to discuss
Suggested from their experience. Ask about scope and availability.
- Customer enquiries
You can contact Yulia Nekhaeva about customer enquiries. Yulia Nekhaeva delivered exceptional customer service by assisting guests with inquiries, check‑ins, and checkouts.
- Reception support
You can contact Yulia Nekhaeva about reception support. Yulia Nekhaeva handled phone calls and emails professionally, drafting business correspondence and ensuring clear communication.
- Travel coordination
You can contact Yulia Nekhaeva about travel coordination. Yulia Nekhaeva managed schedules by organizing meetings, appointments, and travel arrangements, maintaining multiple calendars efficiently.
- Data entry
You can contact Yulia Nekhaeva about data entry. Data entry turns information from forms or source files into organised records that can be checked against the originals.
- Calendar management
You can contact Yulia Nekhaeva about calendar management. Scheduling support helps match appointments to available time and communicate changes to the people involved.
- Reservation handling
You can contact Yulia Nekhaeva about reservation handling. Yulia Nekhaeva managed reservations and maintained client files and financial records using computerized reservation systems.
- Engineering & building design
You can contact Yulia Nekhaeva about engineering & building design. Yulia Nekhaeva handled phone calls and emails professionally, drafting business correspondence and ensuring clear communication.
- Mail distribution
You can contact Yulia Nekhaeva about mail distribution. A typical assignment starts with the records or requirements involved and a clear account of the decision or document you need.
- Payment processing
You can contact Yulia Nekhaeva about payment processing. Yulia Nekhaeva processed payments, deposits, and refunds using Opera V5, Opera Cloud, Reserve, and Colleague Advantage; accurately handled cash and credit transactions.
- Records updates
You can contact Yulia Nekhaeva about records updates. Yulia Nekhaeva maintained accurate records and managed office supplies and equipment to ensure a well‑organized workspace.
Skills
Experience and credentials
Selected work
Delivered exceptional customer service by assisting guests with inquiries, check‑ins, and checkouts. Maintained an average ~90% HySat score and received multiple positive name mentions on Medallia. Handled high‑pressure situations with professionalism and a friendly demeanor. Processed payments, deposits, and refunds using Opera V5, Opera Cloud, Reserve, and Colleague Advantage; accurately handled cash and credit transactions. Coordinated data management and organized filing systems to enhance office efficiency and accessibility.
Education
Masters in Information and Measuring Technology Kharkiv National University, Ukraine · 09/2000 – 06/2004 Bachelor in Philology Kharkiv National University, Ukraine · 09/1989 – 02/1996